Service Advisor for luxury auto repair

YouTube; Honolulu (HI); On-site; USD 80,000 - 125,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible schedule

Health insurance

Life insurance

Paid time off

Professional development assistance

Vision insurance

Job summary

The Garagisti in Hawaii is expanding its advisor team at our Spring branch. The Service Advisor will consult with clients about required work, review inspection photos/videos, and explain why services are necessary while coordinating with technicians and the shop to meet expectations.

This full-time role emphasizes sales and exceptional customer experience, with paid training and a comprehensive benefits package including 401(k) and health, dental, and vision coverage.

Qualifications

• Previous service advisor experience
• Dedicated learner
• Growth mindset
• Team player

Responsibilities

• Consult with clients about the work their car needs
• Review pictures and video from the inspection or diagnosis
• Explain to the client why work is necessary on their car
• Work with technicians to order the correct part
• Communicate with the shop and the client to ensure proper expectations are met

Skills

Sales orientation

Customer experience

Communication

Team player

Job description

Full Job Description

We are expanding our advisor team at our Spring branch location! The Garagisti was founded with a vision to create a sense of destination and to provide European cars and their owners with dealer level quality of work and a superior customer experience. Founded by Sam Craven, a former race car mechanic, superior workmanship and vision are within the DNA of the company. From the minute you pull up to our brand new building and walk in the doors the experience is completely different from a typical independent shop. We care deeply about the client experience and the quality of work we produce. We are clean from the shop to the waiting room to the parking lot. The name The Garagisti comes from the slang term Enzo Ferrari used to describe upstart Formula 1 teams that were competing against him. Later worn as a badge of honor by these upstart teams that would later go on to compete right along side Enzo’s team. We also wear this name with pride as we compete to be the best in our industry.

Job Description

The ideal service advisor LOVES sales AND delivering an exceptional customer experience. You will consult with the clients about the work their car needs, review the pictures and video from the inspection or diagnosis and explain to the client why work is necessary on their car. You then work with the technicians to order the correct part and communicate with the shop and the client consistently to ensure proper expectations are met by everyone.

Qualifications

• Previous service advisor experience
• Dedicated Learner
• Growth mindset
• Team Player

COVID-19 Precautions

• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Paid Training

Yes

Management

Store Manager

Work Remotely

No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• High stress tolerance -- thrives in a high-pressure environment

Job Type

Full-time

Pay

$80,000.00 - $125,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Day range

Monday to Friday

Work Location

In person