Automotive Service Advisor | Growth & Top Training

Sonic Automotive; Carson (CA); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision, HSA, 401k and

PTO and training

Job summary

Carson Honda in Carson, CA is seeking a Service Advisor to be a key member of the service team, acting as the liaison between customers and technicians to ensure vehicles are diagnosed, serviced, and repaired timely. Salary ranges from $70,000 to $120,000 per year, with opportunities for growth and comprehensive benefits.

You will greet customers, document issues, present service recommendations, and manage scheduling and billing while maintaining detailed service records and customer follow-up

Qualifications

• Dealership Advisor and Sales experience a plus.
• At least 2 years experience as a Service Advisor in a dealership setting.
• General knowledge of vehicle mechanical operations.
• Ability to read and comprehend instructions and information.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Skills

Dealership experience

Service advisor

Vehicle knowledge

Reading/comprehension

Job description

Carson Honda in Carson, CA is seeking a Service Advisor to be a key member of the service team, acting as the liaison between customers and technicians to ensure vehicles are diagnosed, serviced, and repaired timely. Salary ranges from $70,000 to $120,000 per year, with opportunities for growth and comprehensive benefits.

You will greet customers, document issues, present service recommendations, and manage scheduling and billing while maintaining detailed service records and customer follow-up