Service Advisor | Elevate Auto Care & Customer Experience

Baxter Volkswagen of La Vista; La Vista (NE); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Full-time schedule (Mon-Fri; rotating&

Comprehensive benefits

Paid holidays

Job summary

Baxter Volkswagen of La Vista is seeking a Service Advisor to greet guests, schedule appointments, and diagnose mechanical issues through questions, inspections, or road tests. You will prepare repair orders with time and cost estimates, document customer concerns for technicians, and communicate repair details to customers.

Role supports a comprehensive benefits package, competitive pay commensurate with experience, and a full-time schedule (Mon-Fri with rotating Saturdays).

Qualifications

• Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle

Responsibilities

• Greet and assist guests, answer phone calls, and assist with setting appointments.
• Help identify a mechanical problem by asking investigative questions or by performing a visual inspection and/or road test.
• Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
• Prepare a repair order showing time, cost and labor estimates for service.
• Write a brief description of the customer’s concern on the repair order to help the technician locate the problem.
• Explain the work performed and the repair order charges to the customer.
• Resolve customer concerns in an effective manner.
• Other duties as assigned by Management.

Job description

Baxter Volkswagen of La Vista is seeking a Service Advisor to greet guests, schedule appointments, and diagnose mechanical issues through questions, inspections, or road tests. You will prepare repair orders with time and cost estimates, document customer concerns for technicians, and communicate repair details to customers.

Role supports a comprehensive benefits package, competitive pay commensurate with experience, and a full-time schedule (Mon-Fri with rotating Saturdays).