Service Advisor - Economy Honda Superstore

Sonic Automotive, Inc.; Chattanooga (TN); On-site; USD 30,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k

PTO

Award-winning training

Job summary

Sonic Automotive, Inc. is seeking a Service Advisor for their Economy Honda Superstore in Chattanooga, TN. The role requires managing service appointments and providing customers with detailed service estimates. Candidates should have two years of dealership experience and strong customer service skills.

Benefits include competitive medical, dental, and vision plans, alongside opportunities for professional growth. This position supports a positive customer experience in accordance with company standards.

Qualifications

• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• Excellent oral and written communication skills.

Responsibilities

• Schedule service appointments and obtain customer data.
• Provide accurate cost estimates for labor and parts.
• Maintain Customer Satisfaction Index rating.
• Advise customers on vehicle maintenance.

Skills

Customer service

Sales experience

Communication skills

Education

High school diploma or equivalent

Job description

Service Advisor - Economy Honda Superstore in Chattanooga, TN at Sonic Automotive

Location: 6001 Lee Highway
Chattanooga, TN 37421

Job Type: Other

Experience: Mid-Senior Level

About

At Economy Honda Superstore, a Sonic Automotive family dealership, you'll find opportunities, resources, and support to grow professionally. Our 100+ dealerships are committed to your success and invested in your future.

Benefits

• Lowest turnover in the industry.
• Award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• Committed to developing and promoting within the company.
• Competitive benefits: Medical, dental, vision, HSA, 401k and PTO.
• Encourage peer-to-peer teamwork and recognition.
• Special benefits for purchasing and leasing a car.
• Personal Automotive Concierge Service.

Job Description

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Duties and Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test‑drives the vehicle or refers to the test technician as necessary.
• Maintains Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer’s specifications, using maintenance menus.
• Maintains a dealership‑prescribed standard for "hours per customer repair order written."
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right‑to‑know, etc.
• Follows all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor.

Qualifications

• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA.
• All applicants must perform duties and responsibilities in a safe manner.
• All applicants must be able to demonstrate ability to pass pre‑employment testing including background checks, MVR, drug test, credit report, and valid driver license.

Compensation

2K monthly draw $30K-$60K.