Service Advisor: Earn $125k–$175k with Growth & Training

Sonic-Automotive; Pasadena (CA); On-site; USD 125,000 - 175,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

401k

PTO

Job summary

Land Rover Pasadena is seeking a Service Advisor to schedule service, greet customers, prepare cost estimates, and coordinate repairs. You will monitor progress, communicate changes, and ensure customer satisfaction through accurate advice on vehicle maintenance and safety guidelines.

The role requires dealership experience, strong communication, and a professional appearance. Employment offers competitive benefits and a clear path for advancement in a fast-growing luxury brand network.

Qualifications

• High school diploma or the equivalent.
• Ability to read and comprehend instructions.
• Two years of dealership experience.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Professional appearance.
• Excellent oral and written communication skills.
• US work authorization required.
• Ability to pass pre-employment checks (background, MVR, drug test, credit, license).

Responsibilities

• Schedules service appointments and collects data prior to arrival.
• Greet customers in a timely, friendly manner.
• Provide complete written cost estimates and establish promised times.
• Monitor repair progress and inform customers of changes; obtain authorization for additional work.
• Test-drive vehicles or refer to the test technician as necessary.
• Maintain CSI ratings at or above brand/zone/branch averages.
• Advise customers on car care per manufacturer specs using maintenance menus.
• Follow dealership standards for hours per repair order.
• Comply with regulations on hazardous wastes, OSHA, etc.
• Follow safety policies and report accidents to management.

Skills

Excellent communication

Professional appearance

US work authorization

Reading/comprehension

Education

High school diploma or equivalent

Tools

ASE certification (preferred)

Job description

Land Rover Pasadena is seeking a Service Advisor to schedule service, greet customers, prepare cost estimates, and coordinate repairs. You will monitor progress, communicate changes, and ensure customer satisfaction through accurate advice on vehicle maintenance and safety guidelines.

The role requires dealership experience, strong communication, and a professional appearance. Employment offers competitive benefits and a clear path for advancement in a fast-growing luxury brand network.