Service Advisor — Deliver World-Class Auto Care

Penske Automotive; Chantilly (VA); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Mercedes-Benz of Chantilly, a Penske Automotive Group dealership, seeks an automotive Service Advisor to join our team and deliver extraordinary customer experiences. You will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, and conveying clear cost estimates.

We offer a Fortune 500 culture with comprehensive benefits, career growth opportunities, and a values-driven environment focused on integrity, teamwork, and excellence.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Excellent communication, interpersonal, and organizational skills.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Ability to work in a fast-paced, results-driven environment.

Responsibilities

• Schedule appointments for service.
• Review service history and communicate findings to customers.
• Relay important information about vehicle maintenance and repairs to customers.
• Provide accurate cost estimates for services and repairs.

Skills

Customer service

Communication

Teamwork

Organizational skills

Positive attitude

Job description

Mercedes-Benz of Chantilly, a Penske Automotive Group dealership, seeks an automotive Service Advisor to join our team and deliver extraordinary customer experiences. You will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, and conveying clear cost estimates.

We offer a Fortune 500 culture with comprehensive benefits, career growth opportunities, and a values-driven environment focused on integrity, teamwork, and excellence.