Service Advisor DARCARS Silver Spring

DARCARS Automotive Group; Silver Spring (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

DARCARS Automotive Group is seeking a dedicated Service Advisor in Silver Spring. In this role, you'll provide exceptional customer service and advise on automotive warranty products and repair services. Join a leading automotive group that values integrity and customer satisfaction while offering competitive pay and a range of benefits.

Benefits

Competitive pay and opportunities for bonus

Insurance: medical, vision, dental

401k

PTO and Paid Holidays

Employee discounts on vehicle purchases

Qualifications

• Must be a minimum of eighteen years of age.
• Previous automotive Service Advisor experience highly preferred.
• Must have a valid driver's license.

Responsibilities

• Greet customers in a timely, friendly manner.
• Generate and provide customers with a complete and accurate estimate of repair orders.
• Maintain and schedule service appointments.

Skills

Customer Service

Phone Skills

Computer Skills

Job description

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Join to apply for the Service Advisor DARCARS Silver Spring role at DARCARS Automotive Group

DARCARS Automotive Group is now seeking Service Advisors!

As the Service Advisor you are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.

In This Role You'll

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customers with a complete and accurate estimate of repair orders
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
• Follow the manufacturer’s warranty guidelines and procedures
• Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience highly preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background)
  
  

Benefits

• Competitive pay and opportunities for bonus
• Insurance: medical, vision, dental
• Short-term and long-term disability plans
• Life Insurance
• 401k
• PTO and Paid Holidays
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives
  
  

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

#indeedservice

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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