Service Advisor DARCARS of Silver Spring

DARCARS Automotive Group; Silver Spring (MD); On-site; USD 35,000 - 60,000; Full time

Job summary

An established industry player is looking for a motivated Service Advisor to join their team. This role involves engaging with customers, providing expert advice on vehicle maintenance, and ensuring high satisfaction levels. You will be responsible for generating accurate repair estimates and managing service appointments in a fast-paced environment. With a focus on integrity and customer care, this position offers a chance to make a real impact on customer retention and satisfaction. If you have a passion for automotive services and excellent communication skills, this opportunity is perfect for you.

Benefits

Competitive pay and bonus opportunities

Medical, vision, and dental insurance

Short-term and long-term disability plans

Life Insurance

401k

PTO and Paid Holidays

Employee discounts on vehicle purchases

Community service initiatives

Qualifications

• Previous automotive Service Advisor experience highly preferred.
• Must have a valid driver's license and be at least eighteen years old.

Responsibilities

• Greet customers and obtain vehicle information in a timely manner.
• Advise on vehicle maintenance and generate repair estimates.
• Maintain service appointments and follow up with customers.

Skills

Customer Service

Phone Skills

Computer Skills

Automotive Knowledge

Education

High School Diploma

Job description

Join to apply for the Service Advisor DARCARS Silver Spring role at DARCARS Automotive Group.

DARCARS Automotive Group is now seeking Service Advisors!

As the Service Advisor, you are responsible for presenting, consulting, and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.

In This Role You'll

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customers with a complete and accurate estimate of repair orders.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales, and excellent CSI.
• Follow the manufacturer’s warranty guidelines and procedures.
• Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s).
• Comply with all federal, state, and local laws, and company policy, regarding the safeguarding of all customer, company and manufacturer information, as well as customers' vehicles and property.
• Must be able to manage in a fast-paced work environment with limited supervision.
• Must have great customer service, phone, and computer skills.
• Previous automotive Service Advisor experience highly preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening (background).

Benefits

• Competitive pay and opportunities for bonus.
• Insurance: medical, vision, dental.
• Short-term and long-term disability plans.
• Life Insurance.
• 401k.
• PTO and Paid Holidays.
• Employee discounts on vehicle purchases, parts, and service repairs.
• Opportunities to join our community service initiatives.

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Consumer Services