Service Advisor Customer Support Representative

Clarke Power Services, Inc; Antioch (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401K with Company Contribution

Paid Holidays and Vacation

Life and Disability Insurance

Employee Discounts

Job summary

Clarke Power Services, Inc. in Antioch, TN is hiring a Service Advisor - Customer Support Representative to interpret customer needs on the phone or in person and coordinate parts and service requests.

This role involves opening and closing tickets, quoting labor and parts, and supporting our scheduling system while delivering excellent customer service and ensuring accurate repair orders for warranty and customer pay work.

Qualifications

• Customer service experience or related field.
• Ability to communicate clearly with customers by phone or in person.
• Familiarity with scheduling systems is a plus.

Responsibilities

• Open and close parts and service tickets for warranty and customer-pay invoices.
• Talk with customers by phone or in person to identify parts and/or service needs and set up in scheduling system.
• Complete information, determine charges for service, and quote labor and/or parts.
• Solicit sale of new or additional parts or services.
• Read manuals to ascertain part type and specification.
• Enter and update customer orders in computer system.
• Prepare accurate, descriptive repair orders for work requested.

Skills

Customer service

Phone & in-person communication

Education

High school diploma or GED

Job description

Description

Service Advisor - Customer Support Representative

Flexible and Competitive Pay!

Mon-Fri: Day shift

When you work with Clarke, you work with an industry leader! Do you have experience working with Heavy Duty Truck Parts and Service? Are you looking for a good new opportunity? We would like to talk with you!

In this role, Service Advisor - Customer Support Representative, associate will Interpret customer needs on telephone or in person to fulfill the parts and service needs of the customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Open and close parts and service tickets for both warranty and customer pay invoices.
• Talks with customers by phone or in person to identify parts and/or service needs and sets those customers up with our scheduling system
• Completes information, determines charges for service requested, and quotes labor and/or parts required by customer
• Solicits sale of new or additional parts or services.
• Reads parts and service manuals to ascertain type and specification of part.
• Utilizes computer system for entering and updating customer orders
• While performing the duties of this job the employee is required to write an accurate, descriptive and clear repair order for work to be performed. The employee is required to efficiently and accurately enter the order information into a specialized computer system, and effectively participate in self-directed work teams.

PHYSICAL and SAFETY REQUIREMENTS

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and reach with hands and arms. The associate must be able to regularly lift and/or move up to 50lbs and occasionally lift and/or move up to 100lbs with assistance.
• The associate must be able to read and write reports.
• Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED)
• Previous diesel/auto technical or customer service experience REQUIRED

CERTIFICATES, LICENSES, REGISTRATIONS?

• Valid Driver's License
• Commercial Driver's License (CDL) a plus
• Must be able to obtain DOT Med Card

Why should you apply?

Clarke is over 60 years strong and growing. We provide training, highly competitive salary, Hiring Bonus, full benefits package, and an excellent opportunity for career growth. It's a great group of talented and caring people. Our Benefits include:

• Weekly Pay!
• Medical, Dental, Vision Insurance starts first day of the month after you start!
• Healthcare Savings Account Option with Annual Company Contribution!
• 401K Savings Plan with Company Contribution Every Paycheck!
• Paid Holidays and Vacation!
• Life and Disability Insurance!
• Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country!
• Work with a GREAT Team of people!

Clarke Power is an Equal Opportunity employer