Service Advisor - Customer Experience & Growth Path

Schwartz Mazda; Shrewsbury (NJ); On-site; USD 50,000 - 85,000; Full time

Benefits offered by this job

Best hours in the industry

Spa Days

Amazing culture

Paid training

Medical

Vision

Dental

401 W/ Match

Paid Vacation

Job summary

A family-owned dealership in Shrewsbury, NJ is seeking individuals for their Business Development Department. No automotive experience is necessary! We seek ambitious and goal-oriented candidates looking to grow their careers. Enjoy a positive culture, training opportunities, and various benefits, including medical, dental, and 401k with match. Responsibilities include ensuring excellent customer service and serving as a liaison between customers and technicians. Join a rapidly growing team where your commitment will be recognized!

Qualifications

• Ability to work full time, including Saturdays and some evenings.
• Confident, pleasant, and professional phone voice.
• Possess time-management skills and be able to work independently.
• Not scared of the word 'No'.

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.
• Serve as a liaison between technicians and customers.
• Take ownership of the customer's experience.
• Assist the Service Manager with managing and hiring technicians.
• Distribute work between technicians.
• Prioritize required services.
• Ensure customer has a positive dealership experience.
• Update customers during all points of service.
• Provide concierge support for all owner inquiries.

Skills

Customer service

Sales skills

Time management

Job description

A family-owned dealership in Shrewsbury, NJ is seeking individuals for their Business Development Department. No automotive experience is necessary! We seek ambitious and goal-oriented candidates looking to grow their careers. Enjoy a positive culture, training opportunities, and various benefits, including medical, dental, and 401k with match. Responsibilities include ensuring excellent customer service and serving as a liaison between customers and technicians. Join a rapidly growing team where your commitment will be recognized!