Service Advisor: Customer Experience & Growth

Kids for the Future; San Antonio (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Vacation

401K with company match

Career growth opportunities

Job summary

Cavender Buick GMC West is seeking a Service Advisor to join our team in Texas. Our team is service-oriented and driven by integrity, empowerment, commitment, and innovation.

You will greet customers, document vehicle symptoms, relay recommended services and costs, and coordinate with the service team to ensure a positive, professional experience for every guest. We value integrity and growth within a supportive environment.

Qualifications

• Commitment to Cavender Auto Group’s values of Integrity, Empowerment, Commitment, and Innovation in all interactions.

Responsibilities

• Greet customers warmly and promptly upon arrival.
• Listen attentively to customer concerns and accurately document vehicle symptoms.
• Obtain detailed customer and vehicle information to effectively address service needs.
• Provide outstanding customer service, ensuring a positive and professional experience.
• Clearly explain the recommended services and associated costs to customers.
• Establish follow-up times and keep customers informed of the progress of their vehicle throughout the service process.
• Update customers frequently, ensuring transparency and building trust
• Monitor the progress of each vehicle in the service pipeline and coordinate with the service team for efficient workflow.
• Prioritize and communicate service needs to the technicians
• Explain all completed work to customers, detailing the services performed and any additional recommendations.

Job description

Cavender Buick GMC West is seeking a Service Advisor to join our team in Texas. Our team is service-oriented and driven by integrity, empowerment, commitment, and innovation.

You will greet customers, document vehicle symptoms, relay recommended services and costs, and coordinate with the service team to ensure a positive, professional experience for every guest. We value integrity and growth within a supportive environment.