SERVICE ADVISOR - Liberal

Truck Center Companies; Liberal (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

Truck Center Companies in Liberal, KS is seeking a Service Advisor to greet customers, collect repair information, and schedule service appointments. You will write and update repair orders, communicate with customers about truck problems, and assist in directing mechanics and shop activities to ensure timely service.

Ideal candidates will have strong reading and typing skills, excellent communication, and the ability to lift up to 50 lbs.

Qualifications

• Must have excellent reading skills and legible handwriting.
• Typing skills of 40 WPM and/or equivalent data processing experience.
• Must have excellent communication skills.
• Capable of lifting up to 50 lbs.
• Must have a valid driver’s license and the ability to drive class 8 trucks.

Responsibilities

• Greet customers as they arrive in the service area and note needed repairs.
• Enter complete customer information when opening repair orders, including emails when available.
• Schedule appointments using dealership-approved forms.
• Write service orders and enter repair orders into the computer; communicate with customers about truck problems.
• Explain additional work with cost and time estimates; obtain customer approval.
• Coordinate with Service Manager, Shop Foreman, and mechanics on job assignments.

Skills

Reading skills

Typing 40 WPM

Communication skills

Lifting up to 50 lbs

Driver license

Job description

# SERVICE ADVISOR - LiberalKS Liberal - Liberal, KS 67901## OverviewLevelEntryPosition TypeFull TimeJob ShiftDay Shift## Description**PERFORMANCE EXPECTATIONS:****I. CUSTOMER:**A. Project a positive, helpful, and professional attitude to our customer.B. Greet customers as they arrive in service area. Let customers who are waiting in line know that they will be helped soon.C. Enter complete customer information when opening repair order including e-mail addresses whenavailable.D. Schedule appointments using dealership-approved forms.E. Write service order and enter Repair orders into computer. Communicate with service customers to accurately define truck problems or complaints.F. If additional work is needed, explain the details to the customer, including the additional cost and time considerations.G. Answer incoming customer phone calls promptly and politely.H. Follow up with customer throughout repairs is critical.**II. REPAIR ORDERS**A. Record Repair Orders daily on control sheet.B. Examine labor tickets. Use them to finish Repair Order description of work completed and make sure they are completed, to include, mechanic number, date, Repair Order number, time in and out, description, customer name.C. Deliver control sheet and labor tickets of previous day to Service Billing Coordinator every morning.D. Update service history as required.E. Keep running record of work completed on Repair orders to help Service Manager, Shop Foreman, and mechanics.F. Assist Service Manager, Shop Foreman, and Night Foreman in directing mechanics on job assignments.G. Assist mechanics with truck problems and complaint information.H. Issue Purchase Order numbers for outside service purchases: make sure they are billed and posted on proper Repair Order, white copy given to Service Billing Coordinator, light yellow copy given to Controller. Assist in training when needed.I. Advise Warranty Administrator of important or costly warranty jobs, i.e.: engine overhauls, rear ends, transmissions, etc., so he can make proper arrangements with vendors. Continue advisement so the company is assured of warranty payment.J. Coordinate cash sale when it applies, making sure all labor tickets are clocked in, complete conditions and corrections are recorded for all operations, retrieve completed parts supplement from parts department. Take Repair Order to Service Billing Coordinator for immediate billing. Inform Coordinator of type of payment. Continue involvement in billing procedure until customer has paid and has copy of invoice.K. Assist parts personnel in pre-parts pulling program for scheduled customers and wreck repairs to assure arrival of parts on order.L. Assist Service Billing Coordinator in obtaining customer purchase orders for Repair Orders.M. Close repair orders daily to meet daily required labor goals.N. Monitor open repair report daily to ensure all repairs are kept current.O. Explain repair order billing to customer to make sure the customer has any questions.**III. EXPRESS ASSESSMENT DUTIES**1. Determine if Customer truck qualifies for Express Assessment when truck arrives and open repairorder.1. Give Express assessment tech repair to perform diagnostic inspection on truck.C. If diagnosis requires more than 2 hours of time, the diagnosis is reassigned to a technician inthe main shop for completion. Communicate to the customer within the 2 hour time period offindings and advise of time frame for repairs.availability. Communicate with the customer within the 2 hour time period with the findngs,parts availability and estimate of repairs and time frame of repairs.**OTHER DUTIES:**A. Project a positive, helpful, and professional attitude to management and coworkers.B. Remain current on service bulletins and recalls. File bulletins in proper manual.C. Make copies of bulletins and recalls to relay information to Service Department Mechanics in regular service meetings.D. Summarize Service meetings on paper. File summary.E. Research service history information for Service Manager, Shop Foreman, or other service personnel or customers as needed.F. Assist Service Manager in defining training needs of all technicians.G. Understand and follow federal, state and local regulations, such as those governing the disposal ofhazardous wastes, OSHA right-to-know, etc.H. Perform any other tasks or duties as requested.**NOTE:** This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).## QualificationsESSENTIAL QUALIFICATIONS FOR JOB:A. Must have excellent reading skills and legible handwriting.B. Must have typing skills of 40 WPM and/or equivalent data processing experienceC. Must have excellent communication skills.D. Must be capable of lifting up to 50 lbs.E. Must have a valid driver’s license and the ability to drive class 8 trucks.All overtime to be approved by supervisor. Tardiness will not be tolerated and will be documented.