Service Advisor

Rush-Enterprises; Granite City (IL); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

401K with company match

Stock purchase program

Performance incentives

Training and advancement opportunities

Job summary

Rush Truck Centers is seeking a Service Advisor in Granite City, IL to sell and schedule service work for commercial trucks. You will gather customer needs, perform walkthroughs, run J-Pro diagnostics, advise on maintenance per manufacturer specs, write up issues, and manage repair orders.

A CDL and at least one year of service experience are preferred. The role involves coordinating with the shop foreman, obtaining credit approvals when needed, and keeping customers informed about progress and

Qualifications

• Gives emphasis to customer service and clear communication in diagnostics and scheduling.
• Experience in service or repair environment preferred.
• Valid CDL license and insurability per company carrier.
• Includes working with service write-ups and customer sign-off.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk-around inspection and verify info.
• Connect to J-Pro and run on-the-spot diagnostics; print report and reference service history.
• Advise customers on vehicle care and manufacturer specifications.
• Prepare and document service input cards with customer signatures.
• Set promised times and coordinate with foreman.
• Determine payment method and obtain credit approval when needed.
• Create and manage repair orders in the system and secure paperwork.
• Monitor repair progress and communicate changes in estimates or times to customers.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or GED

Tools

J-Pro Diagnostics

Job description

Advertised Job Description

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer's specifications.
• Write up customer's vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer's signature.
• Establish "promised time" based on shop workflow, communicate with foreman.
• Establish customer's method of payment. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Benefits:

• We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Basic Qualifications:

• High school diploma or general education degree (GED).
• One year service experience; or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company's carrier.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate

USD $50,000.00/Yr.

Maximum Pay Rate

USD $80,000.00/Yr.