Service Advisor: Client Quotes & Service Coordination

K C Nielsen Ltd (John Deere Dealer); Estherville (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

K C Nielsen Ltd (John Deere Dealer) in Estherville, IA seeks a detail-oriented service clerk to support the Service Manager and Store Manager. You will answer customer inquiries, prepare and manage work orders, and maintain service records to keep the department running on time.

Responsibilities include processing warranty and claims, assisting technicians with parts, and updating customer profiles. A high school diploma and strong communication skills are required.

Qualifications

• Experience in service and parts departments.
• Understands debits, credits, AR, AP, and budgets.
• Proficient with Microsoft Office and internet apps.
• Team-oriented with strong communication.
• Detail-oriented with high accuracy.
• High School Diploma or equivalent.

Responsibilities

• Answer customer inquiries for service work.
• Open and close work orders as directed.
• Maintain service department filings and records.
• Update customer profiles with equipment hours from work orders.
• Prepare parts and supplies for technicians.
• Assist at the Parts Counter as needed.
• Follow safety rules and keep a neat work area.
• Process warranty and claims with proper charges.

Skills

Experience in service and parts

Accounting fundamentals

Microsoft Office

Team player

Effective communication

Attention to detail

Education

High School Diploma or equivalent

Job description

K C Nielsen Ltd (John Deere Dealer) in Estherville, IA seeks a detail-oriented service clerk to support the Service Manager and Store Manager. You will answer customer inquiries, prepare and manage work orders, and maintain service records to keep the department running on time.

Responsibilities include processing warranty and claims, assisting technicians with parts, and updating customer profiles. A high school diploma and strong communication skills are required.