Service Advisor - Clearwater Toyota

Sonic-Automotive; Clearwater (FL); On-site; USD 50,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA

401k and PTO

Job summary

Clearwater Toyota, a Sonic Automotive family dealership, seeks a Service Advisor to schedule service appointments, collect data, and provide complete written estimates for labor and parts. You will establish promised times and greet customers in a friendly manner to drive satisfaction.

Responsibilities include monitoring progress, communicating changes to customers, obtaining authorization for additional work, test-driving when needed, and advising on maintenance per manufacturer specs.

Qualifications

• High school diploma or the equivalent.
• Two years of experience in a dealership position.
• ASE certification preferred.
• Professional oral and written communication skills.
• All applicants must be authorized to work in the USA.
• All applicants must perform duties and responsibilities in a safe manner.
• Ability to pass pre-employment testing including background checks, MVR, drug test, credit report, and valid driver's license.

Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greet customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes 'promised time'.
• Checks on progress of repair throughout the day and communicates changes to customers.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to manufacturer/branch average.
• Advise customers on care of their cars and maintenance per manufacturers' specifications.

Skills

Communication skills

Reading instructions

Safety awareness

Professional appearance

Education

High school diploma

Job description

• Compensation: USD 50,000 - USD 150,000 - yearly

Company Description

At Clearwater Toyota,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for "hours per customer repair order written."
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Additional Information

All your information will be kept confidential according to EEO guidelines.