Service Advisor - Clearwater Toyota

Sonic Automotive; Clearwater (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking automotive dealership where your customer service skills will shine! As a Service Advisor, you'll be the friendly face that greets customers, schedules appointments, and ensures they receive accurate estimates for their vehicle services. With a commitment to employee development and competitive benefits, this is an opportunity to grow your career in a supportive environment. Experience a rewarding career with a company that values teamwork and recognizes your contributions. If you’re passionate about helping others and have a knack for communication, this role is perfect for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Award-winning training

Personal Automotive Concierge Service

Qualifications

• Experience in customer service roles is preferred.
• Strong communication skills to interact with customers effectively.

Responsibilities

• Schedule service appointments and greet customers promptly.
• Provide accurate cost estimates and maintain customer satisfaction.

Skills

Customer Service

Communication Skills

Problem Solving

Education

Associate Degree

Job description

Service Advisor - Clearwater Toyota in Clearwater, FL at Sonic Automotive

Location: US Highway 19 North 21799
Clearwater, FL 33761

Job Type: Customer Service

Experience: Associate

About

At Clearwater Toyota, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award-winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
• We encourage peer-to-peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Job Description

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drives the vehicle or refers to the test technician as necessary.
• Maintains Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.