Task Force Guest Services Manager

Davidson Hospitality Group; Clearwater, Newington (FL, CT); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a passionate Guest Services Manager to lead a dedicated team at a prestigious beachfront resort. This role offers the opportunity to oversee daily operations, ensuring exceptional guest experiences in a fast-paced environment. Ideal candidates will possess strong leadership skills and a commitment to service excellence, with a focus on training and mentoring staff. Join a vibrant team that values teamwork and guest satisfaction while enjoying competitive benefits and career growth opportunities in a stunning setting.

Benefits

Multiple tiers of medical coverage

Dental & vision coverage

24/7 Teledoc service

Free medications for maintenance

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Qualifications

• Experience in guest services or hotel management is preferred.
• Strong leadership and team management abilities are essential.

Responsibilities

• Manage and lead the guest services team effectively.
• Ensure smooth check-in and check-out processes for guests.
• Handle guest inquiries and resolve complaints professionally.

Skills

Guest Services Management

Communication Skills

Leadership

Attention to Detail

Multitasking

Education

Bachelor's in Hospitality Management

Tools

Hotel Management Software

Job description

Property Description

Wyndham Grand Clearwater Beach is a prestigious beachfront resort located in the heart of Clearwater Beach, Florida, offering exciting job opportunities for enthusiastic individuals seeking a rewarding career in hospitality. As part of the Wyndham Grand brand, known for delivering exceptional guest experiences, employees work in a fast-paced, dynamic environment with opportunities for growth and development. Opportunities include guest services, food and beverage, housekeeping, and event planning, catering to a wide range of skills and interests. Located on one of the world's most famous beaches, Wyndham Grand Clearwater Beach provides a stunning work setting with breathtaking views of the Gulf of Mexico. Joining our team means becoming part of a passionate group of hospitality professionals dedicated to creating unforgettable guest experiences in a picturesque destination.

Overview

Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced environment? We are seeking a motivated, guest-focused individual to join us as a Guest Services Manager. In this role, you will oversee daily operations of the guest services department, ensuring top-tier service and satisfaction. If you have hospitality talent, leadership skills, and a desire to exceed guest expectations, this is an exciting opportunity to make a significant impact and join our dedicated team.

Key Responsibilities:

1. Manage and lead the guest services team, including front desk, concierge, and bell staff
2. Ensure smooth check-in and check-out processes
3. Handle guest inquiries, concerns, and requests professionally and promptly
4. Train and mentor staff to deliver exceptional service
5. Monitor and respond to guest feedback and reviews
6. Collaborate with other departments to enhance guest experience
7. Implement and maintain service standards and procedures
8. Resolve guest complaints to ensure satisfaction

This role offers the chance to lead a team committed to outstanding service, create memorable experiences, and contribute to our hotel’s success. We provide a competitive salary, comprehensive benefits, and career growth opportunities. Join us to be part of a culture that values excellence, teamwork, and guest satisfaction. Apply now to help us craft unforgettable moments for our guests.

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred
• Experience in guest services or hotel management
• Excellent communication and interpersonal skills
• Strong leadership and team management abilities
• Proven ability to deliver exceptional guest service
• Attention to detail and multitasking skills in a fast-paced environment
• Proficiency in hotel management software and technology
• Positive attitude and passion for creating memorable guest experiences

Benefits

Davidson Hospitality Group is an award-winning hospitality management company overseeing hotels, restaurants, and entertainment venues across the US. As a trusted partner for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style combined with the experience of a larger company. The company’s heritage of delivering value is reflected in its comprehensive benefits program, designed to enrich the lives of team members and their families.

• Multiple tiers of medical coverage
• Dental & vision coverage
• 24/7 Teledoc service
• Free medications for maintenance
• Pet insurance
• Hotel discounts
• Tuition reimbursement
• Paid time off (vacation, sick, bereavement, holidays)
• 401K match

Working at Davidson is more than a job—it's a calling. It’s a chance to redefine quality hospitality and make a difference in our guests' experiences. Davidson is an equal opportunity employer, and we participate in E-Verify. Pre-employment drug testing and background checks are required.