Service Advisor - Chrysler Dodge Jeep Ram FIAT

hendrick; Concord (NH); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

No cost employee healthcare

Dental, vision, and supplemental cover

401(k) with company match

Paid time off and holidays

Employee discounts

Extensive manufacturer training

Career growth opportunities

Job summary

Hendrick Chrysler Dodge Jeep Ram FIAT of Concord is seeking an experienced Automotive Service Advisor. The role focuses on greeting customers, documenting concerns, and providing clear repair estimates while coordinating with technicians to prioritize work for timely vehicle service.

You will advise on maintenance needs, manage service writing and statuses, and communicate with customers throughout the repair process. A strong mechanical background and dealership experience are highly valued.

Qualifications

• Proven dealership Service Advisor experience required.
• Strong mechanical knowledge or hands-on technician background preferred.
• Familiarity with Stellantis/FCA/Mopar brand standards is highly advantageous.

Responsibilities

• Greet customers professionally, document service needs accurately.
• Provide detailed repair estimates and explain procedures clearly.
• Coordinate with technicians to prioritize repairs based on urgency and parts availability.
• Advise customers on maintenance services to enhance vehicle performance and safety.
• Manage service writing, process work orders, and handle transactions professionally.
• Maintain ongoing communication with customers on repair status and recommendations.

Skills

Dealership Service Advisor

Mechanical knowledge

Mopar/FCA standards

Automotive repair knowledge

Service writing software

Communication skills

Driver's license

Tools

Reynolds & Reynolds

Job description

Hendrick Chrysler Dodge Jeep Ram FIAT of Concord

Location: 7630 Hendrick Auto Plaza NW, Concord, North Carolina 28027

Hendrick Chrysler Dodge Jeep Ram FIAT of Concord - part of the nation's largest privately owned dealer group and a back-to-back winner of Automotive News' Best Dealerships to Work For - is hiring experienced Automotive Service Advisors. If you have dealership experience, mechanical knowledge, and the ability to build lasting customer relationships, we want to talk.

90-Day Bi-Weekly Pay Guarantee - so you can make the move with confidence. We back our offer. You focus on building your book of business from day one.

$70,000-$120,000+ per year Commission-based pay structure tied to performance. Our top advisors consistently earn at the top of this range and above.

BENEFITS

• 90-day bi-weekly pay guarantee - transition with confidence
• Performance-based pay plans and bonuses - top advisors earn $120,000+
• NO COST employee healthcare, prescription, and life insurance
• Dental, vision, and supplemental coverage
• 100% paid manufacturer training - Stellantis/Mopar certified
• Service Advisor onboarding program
• 401(k) with company match
• Generous paid time off, vacation, holiday, and sick pay
• Employee Assistance Program (no cost)
• Employee discounts
• Comprehensive recognition and rewards programs
• Career growth within one of the largest privately owned dealer groups in the country.

JOB RESPONSIBILITIES

• Greet customers professionally, listen to vehicle concerns, and accurately document service needs.
• Provide detailed repair estimates, explain procedures clearly, and recommend appropriate maintenance services.
• Coordinate with technicians to prioritize repairs based on urgency and parts availability.
• Advise customers on additional services - oil changes, tire service, alignments, brake repairs, and more - to enhance vehicle performance and safety.
• Manage service writing accurately - process work orders, update repair statuses, and handle transactions professionally.
• Maintain ongoing communication with customers on repair status, recommendations, and vehicle readiness.
• Collaborate with the parts department to order necessary components promptly.
• Promote dealership services to maximize customer satisfaction and long-term retention.
• Ensure all service documentation complies with company policies and industry standards.
• Stay current on Stellantis/Mopar technologies, repair procedures, and manufacturer updates.

JOB REQUIREMENTS

• Proven dealership Service Advisor experience or extensive auto service management background.
• Strong mechanical knowledge - hands-on technician or mechanic background highly desirable.
• Familiarity with Stellantis/FCA/Mopar brand standards a significant advantage.
• Knowledge of automotive repair including transmissions, oil changes, tire services, alignments, suspension, brakes, and diesel diagnostics.
• Proficient in automotive software and service writing - Reynolds & Reynolds experience a plus.
• Strong communication skills - ability to explain technical issues clearly to all customers.
• Demonstrated ability to build customer relationships with honesty and transparency.
• Valid Driver's License required.
• Ability to work scheduled shifts including evenings, weekends, and holidays.

WORK ENVIRONMENT

This position is based primarily in the service area and involves frequent movement between customers, technicians, and service management. Responsibilities may include conducting road tests on customer vehicles. May be exposed to loud noise, vibration, exhaust fumes, and other service conditions. Regular interaction with customers, service manager, technicians, and employees across departments.

OUR CORE VALUES

• Servant Leadership
• Teamwork through Trust & Respect
• Integrity
• Commitment to Customer Enthusiasm
• Passion for Winning
• Accountability at All Levels
• Commitment to Continuous Improvement

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.