Master Technician | Chrysler Dodge Jeep Ram FIAT

Hendrick Automotive Group; Concord (NH); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Competitive pay

No cost health insurance

Tuition reimbursement

401(k) with company match

Paid time off

Career advancement programs

Employee discounts

Job summary

Hendrick Chrysler Dodge Jeep Ram FIAT of Concord is seeking an experienced Master Technician to join our high-volume service team. You will diagnose, repair, and maintain vehicles to factory standards, with access to manufacturer training and advancement opportunities.

The ideal candidate has 5+ years of dealership experience, ASE Master certification, and completed manufacturer training across diagnostics, EV, diesel, and specialty models. Competitive pay and growth prospects are offered.

Qualifications

• High School Diploma or equivalent required; automotive technical training strongly preferred.
• Designation as ASE Master Technician or equivalent manufacturer certification.
• Completed manufacturer training including diagnostics for EV, diesel, and specialty vehicles; warranty repair capability.

Responsibilities

• Inspect customer vehicles and identify necessary repairs and maintenance.
• Repair, maintain, and diagnose vehicles to manufacturer standards.
• Estimate repair costs and document services performed.
• Follow dealer and manufacturer service guidelines; request parts as needed.

Skills

Diagnostics expertise

Troubleshooting

Attention to detail

Communication

Education

High School Diploma or equivalent

ASE Master Technician

Manufacturer certifications (diagnostics, EV, diesel, specialty vehicles)

Tools

Power tools

Test equipment

Shop technology

Job description

Hendrick Chrysler Dodge Jeep Ram FIAT of Concord

Location: 7630 Hendrick Auto Plaza NW, Concord, North Carolina 28027

Ready to build your career with the best?

Hendrick Automotive Group — the nation’s largest privately owned dealer group and a back-to-back winner of Automotive News’ Best Dealerships to Work For — is hiring an experienced Master Technician for our Chrysler Dodge Jeep Ram FIAT service team. If you’re a certified technician who wants a high-volume shop, manufacturer-level training, and a company with the resources to back your growth, this is the opportunity for you.

This role is responsible for identifying necessary vehicle service and performing repair, maintenance, and diagnostic work to the highest manufacturer standards.

$30–$50 per hour for Senior-Level Technicians

Pay is based on technician skill level, manufacturer certifications, and job performance.

BENEFITS:

• Competitive pay — $30 to $50 per hour based on credentials and performance.
• NO COST employee healthcare, prescription, and life insurance.
• 100% paid manufacturer training and ASE certifications.
• Tools and tuition reimbursement program.
• 401(k) with company match.
• Generous paid time off, vacation, and sick days.
• Technician onboarding program.
• Employee Assistance Program (no cost).
• Employee discounts.
• Comprehensive recognition and rewards programs.
• Real career growth potential within one of the largest dealer groups in the country.

JOB RESPONSIBILITIES:

• Examine customer vehicles and identify necessary repairs and maintenance.
• Perform vehicle repairs, maintenance, and diagnostic services efficiently and to manufacturer standards.
• Estimate cost of repairs and document all services performed.
• Follow dealership and manufacturer service guidelines on all repairs.
• Request necessary parts and effectively utilize available technologies.
• Maintain CSI scores at or above company standards.
• Maintain an organized, clean, and safe work area.
• Record all hours worked accurately in the company timekeeping system.
• Participate in required training and stay current on manufacturer updates.

JOB REQUIREMENTS:

• High School Diploma or equivalent; automotive technical training strongly preferred.
• 5+ years of dealership technician experience.
• Designated Master Technician by respective manufacturer (ASE Master where required).
• Completed manufacturer training including diagnostics, EV, diesel, and specialty vehicles.
• Completed necessary manufacturer training to perform all warranty repairs on all model vehicles.
• State inspection/emissions license as required by state.
• Valid Driver’s License required.
• Thorough knowledge of automotive parts, systems, and technical manuals.
• Proficiency with power tools, test equipment, and shop technology.
• Strong communication skills — able to interact clearly with customers, service advisors, and management.

WORK ENVIRONMENT:

This position is based primarily in the service area and involves movement around vehicles, working in various physical positions, and the safe operation of power tools and test equipment. May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions. Must be able to lift up to 50 lbs. Regular interaction with customers, service advisors, and the service manager. Scheduled shifts may include evenings, weekends, and holidays.

OUR CORE VALUES:

Servant Leadership Teamwork through Trust & Respect Integrity Commitment to Customer Enthusiasm Passion for Winning Accountability at All Levels Commitment to Continuous Improvement

This job description is not exhaustive. Additional duties may be assigned as needed. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions of this role.

Hear from our technicians: Watch the Hendrick Careers Technician Story

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.