Service Advisor - Chicago

US04 Richemont North America, Inc.; West Chicago (IL); On-site; USD 34,000 - 39,000; Full time

Job summary

Richemont North America, Inc. is seeking an experienced store manager to oversee merchandising, financial management, and overall store performance.

The role covers supervising daily operations across front end, back end, and sales floor, with a focus on developing team capabilities and delivering customer-focused sales results. You will lead scheduling, budgeting, and relationship management with clients, while ensuring adherence to HSE policies and contributing to strategic local plans.

Qualifications

• Bachelor's Degree or equivalent level required.
• Experience in managing resources to deliver predetermined objectives and advising others in most situations.
• Proven managerial experience in planning and resource management to achieve specified goals.

Responsibilities

• Oversee merchandising, financial management, and overall store management to ensure operational sales performance goals are met.
• Supervise and manage the day-to-day operations of a small to medium store with a homogeneous product line, including front end, back end, and sales floor activities.
• Utilize the organization's formal development framework to identify and address the individual development needs of the team, planning and implementing actions to build their capabilities.
• Provide training or coaching to others within the organization to enhance performance and personal potential.
• Aggregate and analyze customer issues to develop effective response strategies.
• Develop and manage short- or medium-term work schedules to meet planned commitments, approving overtime or additional resources as necessary.
• Set and pursue personal and team performance objectives, using the organization's performance management systems to improve outcomes.
• Communicate the local action plan, aligning it with the function's strategy and the broader organization's mission and vision, and motivate the team to achieve local business goals.
• Identify opportunities to grow customer accounts through additional products or services.
• Develop and implement relationship management plans for potential customer accounts, building effective two-way communication and resolving issues.
• Follow and enforce the organization's health, safety, and environment (HSE) policies and procedures, identifying and mitigating risks to well-being and escalating serious issues as needed.

Skills

Store management

People management

Budgeting

Team coaching

Education

Bachelor's Degree or equivalent level

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

YOUR MISSION:

• Oversee the merchandising, financial management, and overall store management to ensure operational sales performance goals are met.
• Supervise and manage the day-to-day operations of a small to medium store with a homogeneous product line, including front end, back end, and sales floor activities.
• Utilize the organization's formal development framework to identify and address the individual development needs of the team, planning and implementing actions to build their capabilities.
• Provide training or coaching to others within the organization to enhance performance and personal potential.
• Aggregate and analyze customer issues to develop effective response strategies.
• Develop and manage short- or medium-term work schedules to meet planned commitments, approving overtime or additional resources as necessary.
• Set and pursue personal and team performance objectives, using the organization's performance management systems to improve outcomes.
• Communicate the local action plan, aligning it with the function's strategy and the broader organization's mission and vision, and motivate the team to achieve local business goals.
• Identify and present complex standard products and services that meet customer needs, negotiating terms and seeking senior colleague support for concessions when required.
• Deliver and manage budgets, conducting complex analyses on budget progress.
• Lead teams in recording and processing customer orders.
• Set clear objectives for sales calls or meetings, tailoring presentations to decision-makers and influencers, and gathering information to address customer needs.
• Identify opportunities to grow customer accounts through additional products or services.
• Develop and implement relationship management plans for potential customer accounts, building effective two-way communication and resolving issues.
• Follow and enforce the organization's health, safety, and environment (HSE) policies and procedures, identifying and mitigating risks to well-being and escalating serious issues as needed.
• Bachelor's Degree or equivalent level required.
• Experience in managing resources to deliver predetermined objectives and advising others in most situations.
• Proven managerial experience in planning and resource management to achieve specified goals.
• $25-28/hr

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Bachelor's Degree or Equivalent Level Experience enables job holder to deal with the majority of situations and to advise others.

#Richemont #WeCraftTheFuture

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.