Service Advisor: Car Care & Customer Experience

Sonic Automotive; Fairfax (VA); On-site; USD 80,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Sundays Always Off

Closed on Thanksgiving & Christmas

Employee Pricing on Purchases & Leases

Free & Discounted Gym Membership

Exclusive Travel Deals on Hotels, etc.

Career Growth in a Fortune 500 Company

Job summary

Sonic Automotive is seeking a Service Advisor at BMW of Fairfax to serve as the liaison between customers and technicians, ensuring vehicles are diagnosed, serviced, and repaired promptly with outstanding service.

This full-time role requires 1+ years in automotive service, strong communication skills, and the ability to multitask in a fast-paced environment. Competitive pay with performance-based earnings and full benefits are offered.

Qualifications

• 1+ years of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• Valid driver's license and a clean driving record.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Skills

Communication

Customer service

Automotive knowledge

Multitasking

Organization

Service department operations

Tools

CDK

Job description

Sonic Automotive is seeking a Service Advisor at BMW of Fairfax to serve as the liaison between customers and technicians, ensuring vehicles are diagnosed, serviced, and repaired promptly with outstanding service.

This full-time role requires 1+ years in automotive service, strong communication skills, and the ability to multitask in a fast-paced environment. Competitive pay with performance-based earnings and full benefits are offered.