Service Advisor - $80k to $150k+ Earning Potential

Sonic-Automotive; Centreville (VA); On-site; USD 80,000 - 150,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Sundays Off

Thanksgiving & Christmas closed

Employee Pricing

Gym membership

Travel deals

Career growth

Job summary

Sonic Automotive is seeking a Service Advisor at BMW of Fairfax, a Sonic Automotive family dealership. You will be a key member of our service team, providing outstanding customer service while coordinating between customers and technicians to diagnose, service, and repair vehicles.

Greet customers, document issues, explain services, schedule appointments, manage bays, and keep customers updated on timelines. Competitive, performance-based earnings, growth within a Fortune 500 company.

Qualifications

• 1+ years of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and document vehicle issues.
• Explain recommended services and repairs in detail.
• Communicate estimated costs and obtain customer approval.
• Schedule appointments and manage service bay availability.
• Coordinate with technicians to ensure timely repairs.
• Update customers on vehicle status and delays.
• Prepare and explain invoices with a service breakdown.

Skills

Communication

Customer service

Automotive knowledge

Multitasking

Organizational skills

Team coordination

Education

Driver's license

Tools

CDK

Job description

Sonic Automotive is seeking a Service Advisor at BMW of Fairfax, a Sonic Automotive family dealership. You will be a key member of our service team, providing outstanding customer service while coordinating between customers and technicians to diagnose, service, and repair vehicles.

Greet customers, document issues, explain services, schedule appointments, manage bays, and keep customers updated on timelines. Competitive, performance-based earnings, growth within a Fortune 500 company.