Service Advisor: Automotive Care & Customer Experience

Fox Buick GMC!; Farmington Hills (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid Vacation, PTO, and Holidays

Medical, Dental and Vision

401(k) with Employer Match

Flex Spending

Group Life Insurance (Company Paid)

Short-Term and Long-Term Disability

Supplemental Life Insurance

Accident Insurance

Employee Assistance Programs

Employee Discounts

Wellbeing Program

Growth and Development Opportunities

Job summary

Fox Motors is seeking a Service Advisor for Fox Buick GMC in Farmington Hills, MI. You will play a key role in the service lane, selling and scheduling needed service work, preparing and presenting repair orders, and maintaining customer records to build long-term relationships.

Qualified candidates will have automotive knowledge, strong written and verbal communication skills, and a team-focused attitude. If you are ready to advance your career, apply today.

Qualifications

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Experience and desire to work with technology to drive an exceptional customer experience.
• Excellent communication, organization, and follow-up skills.
• Ability to multi-task, prioritize, and manage time effective.
• Valid driver's license.

Responsibilities

• Schedules service appointments.
• Greet customers in a timely, friendly manner and obtains vehicle information.
• Obtains customer and vehicle data prior to arrival when possible.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Refs to service history, inspects vehicle, and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Explains completed work and all charges to customers.

Skills

Experience 2-4 years

Technology aptitude

Communication skills

Time management

Valid driver's license

Job description

Fox Motors is seeking a Service Advisor for Fox Buick GMC in Farmington Hills, MI. You will play a key role in the service lane, selling and scheduling needed service work, preparing and presenting repair orders, and maintaining customer records to build long-term relationships.

Qualified candidates will have automotive knowledge, strong written and verbal communication skills, and a team-focused attitude. If you are ready to advance your career, apply today.