Service Advisor: Auto Care Scheduling, Customer Experience

Penske-Vehicle-Services; Marysville (OH); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Growth opportunity

Work-life balance

No weekends

Paid holidays

Climate control

Non-commissioned

Job summary

Penske Vehicle Services in Marysville, Ohio is seeking a Service Advisor to assist Honda Associates in scheduling automotive appointments, confirming work completion, and reviewing repairs. The role requires effective communication and data entry skills, and work in a climate-controlled, team-focused environment.

The position is full-time and based in Marysville. You will manage service orders, advise customers on costs, and ensure parts are ordered for repairs, contributing to a smooth,

Qualifications

• Basic automotive knowledge is preferred.
• Excellent communication and customer service skills required.
• Proficient with Microsoft Office and basic computer tasks.

Responsibilities

• Schedule company and client owned vehicles for services and repairs.
• Advise customers on cost for routine service items and repairs.
• Open and close service repair orders.
• Data entry for warranty claims to American Honda.
• Maintain data in web-based systems for company vehicles.
• Monitor, react and respond to Service Center customer needs.
• Provide, foster and encourage daily teamwork and collaboration.
• Ensure parts are ordered for needed repairs.

Skills

Basic automotive knowledge

Good communication

Computer experience

Job description

Penske Vehicle Services in Marysville, Ohio is seeking a Service Advisor to assist Honda Associates in scheduling automotive appointments, confirming work completion, and reviewing repairs. The role requires effective communication and data entry skills, and work in a climate-controlled, team-focused environment.

The position is full-time and based in Marysville. You will manage service orders, advise customers on costs, and ensure parts are ordered for repairs, contributing to a smooth,