Service Advisor at Livermore Ford Lincoln

Livermore Alfa Romeo; Livermore (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Highly competitive compensation

Paid training and development

Medical, Vision and Dental Benefits

401(k) with company match

Free College education courses

Employee discounts

Excellent culture

Room for growth

Job summary

Livermore Alfa Romeo is seeking career-oriented professionals passionate about customer service in a dynamic work environment. Candidates will assist customers by greeting them, obtaining vehicle information, and documenting service needs. Ideal applicants have a proven record of exceptional Customer Satisfaction and previous customer service experience.

We offer competitive compensation, paid training, and great benefits, including medical and 401(k) matching. If you want to grow with us and achieve personal success, please submit your resume.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Previous customer service experience.
• Highly skilled in multi-tasking and personal organization.
• Above average energy level.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.

Responsibilities

• Greet customers promptly in a friendly manner.
• Obtain customer and vehicle information.
• Provide excellent customer service to all customers.
• Document vehicle symptoms as described by the customer.
• Review vehicle service needs & recommendations with customers.
• Establish follow up times.
• Monitor vehicle progress and update customers frequently.
• Ensure services and repairs are authorized and documented.
• Explain completed work and charges to customers.

Skills

Customer Satisfaction

Multi-tasking

Personal Organization

Energy

Job description

Livermore Ford and Lincoln is looking for dynamic, energetic, career-oriented professionals who are masters of customer service excellence and love working with people in a fast-paced and challenging environment.

We offer

• Highly competitive compensation
• Paid training and development
• Medical, Vision and Dental Benefits
• 401(k) with company match
• Free College education courses for employees and their immediate family members
• Employee discounts
• Excellent culture
• Room for growth

RESPONSIBILITIES

• Greet customers promptly in a friendly manner
• Obtain customer and vehicle information
• Provide excellent customer service to all customers
• Clearly document all vehicle symptoms as described by the customer
• Review all current and future vehicle service needs & recommendations with every customer
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Ensure all services and repairs have been properly authorized and documented within the Bureau of Automotive Repairs regulations and requirements.
• Explain all completed work and charges to customers

REQUIREMENTS

• Proven record of achieving exceptional Customer Satisfaction
• Previous customer service experience
• Highly skilled in multi-tasking and personal organization
• Above average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity

If you possess all of these characteristics, and you are ready for a career that leads to personal success and financial security, please submit your resume for immediate consideration.

Please reply with a copy of your resume and experience for consideration. Gill Automotive Group is an equal-opportunity employer. Background and drug screen required for employment.

For more information, please see gillautogroup.com.