Service Advisor at Capitol Ford

Capitol Ford; San Jose (CA); On-site; USD 70,000 - 250,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Employee Assistance Program with tele‑

Exclusive Employee Vehicle Purchase

Job summary

Capitol Ford, part of the Del Grande Dealer Group (DGDG), seeks experienced Service Advisors to greet guests, assess needs, and guide the repair process from check-in to delivery. You’ll prepare repair orders, communicate estimates, and keep guests informed about progress and timescales. A valid driver’s license and one year of experience are required.

Competitive pay with commissions is available. Join a values-driven team with comprehensive benefits and ongoing training designed to advance

Qualifications

• Commitment to excellent guest experience in phone, email, in-store and after purchase.
• 1 year of previous Service Advisor experience required.
• Valid state driver’s license with good driving record.

Responsibilities

• Greet guests, determine needs, and coordinate repairs using X-Time and CDK.
• Meet guests’ needs throughout service process.
• Write Repair Orders, coordinate check-in/delivery, build and communicate repair estimates, track progress and update guests.
• Obtain authorization before additional repairs and explain cost/time requirements.
• Advise guests on car care per manufacturers’ specifications using maintenance menus.

Skills

Guest experience

Availability evenings weekends

Customer service

Education

1 year Service Advisor experience

Tools

X-Time

CDK

Job description

Are you looking for an exciting career with one of the Top 100 Ford stores in the nation? DGDG’s vision for success is driven by our unique culture and cutting-edge technology. To make our vision real, we look for talented sales professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success. There’s a reason why Capitol Ford is one of the top 100 Ford stores in the nation and has been selling over 3,000 Mustangs, F-150’s, new and used vehicles annually.

What you’ll be working on:

• Greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK
• Meet guests’ needs throughout the entire service process
• Write Repair Orders, coordinate check-in and delivery processes, build and communicate repair estimates, follow-up on the progress of repairs, and update guests regarding their service repairs
• Contact guests regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed
• Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus

What you need to bring to the table:

• Commitment to excellent guest experience - on the phone/email, in the store, and after purchase
• 1-year of previous Service Advisor experience
• Valid state driver’s license and good driving record (no major violations)
• X-Time and CDK experience is a plus
• Availability to work evenings and weekends

Salary: $70,000-$250,000/annually

• Pay is based on applicable experience and skills. This job is eligible for commissions based on individual sales metrics.

Industry Leading Benefits:

• Values-driven culture and team built on integrity, caring, performance and efficiency
• Continuous career development and advancement opportunities
• Comprehensive benefits package (Medical, Dental, Vision)
• 401k with company match
• Employee Assistance Program with free telemedicine and mental health resources
• Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

More about DGDG:

The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We’ve been named a Bay Area News Group Top Workplace for 16 consecutive years (not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team, award‑winning culture, combined with our cutting‑edge technology, provide guests with a one‑of‑a‑kind, “best‑in‑class" dealership experience.

DGDG's 4 core values of Integrity, Caring, Performance, and Efficiency have stood at the cornerstone of our success. Our shared passion for training, teaching, recognition, reward, and promotion produce results that set us apart.

"Be happy" is much more than a slogan. It’s a way of doing business. We pride ourselves on making our guests and our team members exceedingly happy. And we’d be happy if you joined us!

DGDG takes your privacy seriously. You can learn more here: DGDG Privacy Policy

• https://www.dgdg.com/privacy-policy/

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.