Service Advisor - 3-Day Week Option, $70K

Cochran Cars; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Parental leave

401(k) with company match

Short term disability and workers'Comp

Term life insurance

Competitive pay plan

Job summary

Cochran Cars is seeking a Service Advisor for the South Hills Hyundai Service Department in the Pittsburgh area. You will be the first point of contact with customers, guiding them through the repair process and coordinating scheduling with technicians to ensure a smooth service experience.

A three-day work week option is available with a compensation around $70k per year. Responsibilities include greeting customers, obtaining vehicle history, explaining estimates, and documenting repair orders

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional and energetic work-style.
• Previous dealership service advisor experience preferred.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person.
• Schedules service appointments utilizing the available scheduling system properly.
• Obtains customer history and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Documents customer's vehicle needs accurately and clearly on repair order.
• Inspects vehicle for damage and other needs.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications.
• Review Multi-Point Inspection format and ask for authorization.
• Checks on progress towards completion. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Skills

Organized personality

Team leadership

Time management

Customer communication

Energetic work-style

Dealership experience (preferred)

Job description

Cochran Cars is seeking a Service Advisor for the South Hills Hyundai Service Department in the Pittsburgh area. You will be the first point of contact with customers, guiding them through the repair process and coordinating scheduling with technicians to ensure a smooth service experience.

A three-day work week option is available with a compensation around $70k per year. Responsibilities include greeting customers, obtaining vehicle history, explaining estimates, and documenting repair orders