Service Advisor--8:00AM-5:00PM

Allstate Peterbilt of West Salem; Box Elder (SD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

PTO & Holidays

Medical Plans

FSA/HSA

Dental Insurance

Vision Insurance

Short and Long-Term Disability

401(k) with Match

Tuition Reimbursement

Extensive Training

Job summary

Allstate Peterbilt Group in Rapid City, SD is seeking a Service Advisor to act as a liaison between customers and technicians. You will schedule repairs, assign work to technicians, prepare and bill repair orders, and enter work orders into the system while ordering shop supplies as needed.

You will monitor progress, maintain knowledge of job times and pricing, and assist with warranty inquiries. This role offers extensive in-house training and opportunities for advancement within the dealership

Qualifications

• High school diploma or equivalent and 1 year or more of related truck experience.
• Windows and Word computer skills required.
• Valid driver’s license required, CDL preferred.
• Dependable and reliable attendance required.
• 16 days PTO plus holidays available during first year of employment.
• Three different medical plans designed to fit your needs.
• FSA/HSA plans to help with medical and childcare reimbursement.
• Dental and Vision Insurance plans.
• Short and Long-Term Disability
• Supplemental Term Life Insurance and other co-insurance options.
• 401(k) with Match
• Multiple Tuition Reimbursement programs and scholarship opportunities.
• Extensive in-house training
• Health and wellness benefits
• Doctor on Demand mobile app
• Verizon wireless employee discounts
• Multiple dealership locations to allow for relocation opportunities
• Endless advancement opportunities throughout the company

Responsibilities

• Assist in overseeing the overall day to day operations of the service department. Effective communication with customers relating to their job orders.
• Monitor job schedule and status of progress.
• Maintain current knowledge on job times, job pricing and flat rates.
• Process all service repair orders.
• Coordinate timely paperwork processing.
• Assist with any warranty inquiries.
• Assist Service Manager and/or Shop Foreman with special reports or work.

Skills

Windows

Word

Driver's license

CDL preferred

Education

High school diploma or equivalent

Job description

Allstate PB of Rapid City
Box Elder, SD 57719, USA

Description

Allstate Peterbilt Group is dedicated to serving the Medium and Heavy Duty Truck and Trailer Industry throughout the Midwest. From the beginning of the vehicle purchase process, through the warranty repairs and on-going vehicle maintenance, our team of dedicated and highly skilled professionals work diligently to keep our customers trucks on the road running smoothly.

Under the direction of the Service Manager, the Service Advisor is responsible for serving as a liaison between the customer and technicians - which involves scheduling repairs, assigning work to technicians, preparing repair orders, billing repair orders, entering work orders into computer system and ordering shop supplies according to procedures.

• Assist in overseeing the overall day to day operations of the service department Effective communication with customers relating to their job orders.
• Monitor job schedule and status of progress.
• Maintain current knowledge on job times, job pricing and flat rates.
• Process all service repair orders.
• Coordinate timely paperwork processing.
• Assist with any warranty inquires.
• Assist Service Manager and/or Shop Foreman with special reports or work.

Service Advisor Qualifications:

• High school diploma or equivalent and 1 year or more of related truck experience.
• Windows and Word computer skills required.
• Valid driver’s license required, CDL preferred.
• Dependable and reliable attendance required
• 16 days PTO plus holidays available during first year of employment
• Three different medical plans designed to fit your needs
• FSA/HSA plans to help with medical and childcare reimbursement
• Dental and Vision Insurance plans
• Short and Long-Term Disability
• Supplemental Term Life Insurance and other co-insurance options
• 401(k) with Match
• Multiple Tuition Reimbursement programs and scholarship opportunities
• Extensive in-house training
• Health and wellness benefits
• Doctor on Demand mobile app
• Verizon wireless employee discounts
• Multiple dealership locations to allow for relocation opportunities
• Endless advancement opportunities throughout the company

Allstate Peterbilt Group is an Equal Opportunity, Aff…? The company is also a drug‑free workplace; candidates are required to pass a drug test before beginning employment.

Monday- Friday-11:00AMto 8:00 PM

#INDS1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.