Service Advisor

Harr Motor Group; Worcester (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision insurance

401(k) retirement savings

Paid time off and holidays

Career development opportunities

2 weeks paid vacation

Childcare reimbursement

College scholarship for employee's (or

Job summary

Harr Motor Group in Worcester, MA is seeking a Service Advisor to be the primary point of contact for customers, understand service needs, and coordinate appointments. You will communicate estimates, manage write-ups, and ensure smooth operations in a fast-paced dealership service department.

The role emphasizes professional customer interactions, accurate pricing, and maintaining high satisfaction. Previous automotive service experience and a valid license are preferred for success.

Qualifications

• Previous experience in customer service, preferably in the automotive industry
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Detail-oriented and able to work in a fast-paced environment
• Proficient in computer systems and software
• Knowledge of automotive service procedures and terminology
• Ability to remain calm and professional in challenging situations
• High School degree or equivalent preferred
• Valid driver’s license with clean driving record
• Must pass pre-employment physical and drug test
• 2 years in an automotive service environment preferred or 2 or more years in retail sales environment
• Work requires standing on your feet for long periods of time, walking, working indoors and outdoors in all types of weather
• 2 years in an automotive service environment preferred or 2 or more years in retail sales environment

Responsibilities

• Greet all customers promptly and provide timely professional service
• Use state of the art technology to ensure customer satisfaction and loyalty
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving customer concerns
• Provide repair estimates as needed and help prioritize with customers
• Coordinate activities to ensure repair work is fixed and completed on time
• Obtain the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales
• Inspect every finished repair order for proper completion, pricing accuracy, and legibility
• Identify repeat customers and treat them accordingly
• Contact customers to remind them of service appointments and/or when scheduled maintenance is due
• Document repair order changes

Job description

About the Company:

Harr Motor Group is a renowned automotive dealership located in Worcester,Massachusetts. With over 60 years of experience, we are dedicated to providing exceptional customer service and quality vehicles. Our state-of-the-art service department is staffed with highly skilled technicians and equipped with the latest tools and technologies. As a company, we value teamwork, integrity, and continuous improvement. Join our team and be a part of our success!

Description of the Role:

The Service Advisor at Harr Motor Group plays a crucial role in providing excellent customer service and ensuring the smooth operation of our service department. As the main point of contact for customers, the Service Advisor is responsible for effectively communicating with customers to understand their automotive service needs, providing accurate cost estimates, and coordinating service appointments.

Benefits:

• Competitive compensation range
• Comprehensive health, dental, and vision insurance
• 401(k) retirement savings plan
• Paid time off and paid holidays
• Career development opportunities within the company
• 2 weeks paid vacation to start
• Up to $100 a week in childcare reimbursement
• College scholarship for employee's children

Responsibilities:

• Greet all customers promptly and provide timely professional service.
• Use state of the art technology to ensure customer satisfaction and loyalty.
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving customer concerns.
• Provide repair estimates as needed and help prioritize with customers.
• Coordinate activities to ensure repair work is fixed and completed on time.
• Obtain the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
• Inspect every finished repair order for proper completion, pricing accuracy, and legibility.
• Identify repeat customers and treat them accordingly.
• Contact customers to remind them of service appointments and/or when scheduled maintenance is due.
• Document repair order changes.

Requirements:

• Previous experience in customer service, preferably in the automotive industry
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Detail-oriented and able to work in a fast-paced environment
• Proficient in computer systems and software
• Knowledge of automotive service procedures and terminology
• Ability to remain calm and professional in challenging situations
• High School degree or equivalent preferred.
• Valid driver’s license with clean driving record.
• Must pass pre-employment physical and drug test.
• 2 years in an automotive service environment preferred or 2 or more years in retail sales environment.
• Work requires standing on your feet for long periods of time, walking, working indoors and outdoors in all types of weather, reaching, bending, and getting in and out of all types of vehicles

Harr Motor Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.