Service Advisor

Luthermazda; White Bear Lake, Northern (MN, KY); Hybrid; USD 66,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401k with Match

Paid Vacation

Growth Opportunities

Paid Training

Family Owned

Job Security

Health & Wellness

Accident & Critical Illness

HSA/FSA

Pet Insurance

Employee Discounts

State of the Art Facility

Paid Certification

Ongoing Certification

OEM Certification

Busy Shop

Job summary

Luther Mazda in Minnesota is seeking a Service Advisor to own the customer experience in the service lane. You will greet owners, explain repair processes, and coordinate with technicians.

This role welcomes newcomers to the automotive industry but rewards strong customer service, retail or hospitality backgrounds with a commission-based compensation of $42k to $110k per year. Responsibilities include managing drive lane flow, scheduling, and ensuring prompt, courteous service while maintaining

Qualifications

• Experience in customer service, retail, restaurant or hospitality welcome for automotive service roles.
• Must be open to background screening including criminal/DMV checks and SSN verification.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Own the customer experience by handling additional tasks to leave a positive impression.
• Provide concierge support for owner inquiries, by phone or in person.
• Ensure technicians' time is efficiently allocated to service customers.
• Distribute work between technicians to maximize shop utilization.

Skills

Organized personality

People management

Time management

Strong communication

Professional appearance

Clean driving record

Background check

Job description

Service Advisor

As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

$42-$110k/year (Commisioned-Based)

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check

What We Offer:

• Medical, Dental & Vision
• 401k with Match
• Paid Vacation
• Growth Opportunities
• Paid Training
• Family Owned and Operated
• Long Term Job Security
• Health and Wellness
• Accident & Critical Illness
• HSA/Flexible Spending
• Pet Insurance
• Employee Discounts
• State of the Art Facility
• Paid Certification
• Ongoing Certification
• OEM Certification
• Busy Shop

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.