Service Advisor
Stivers Ford Lincoln
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Benefits offered by this job
Job summary
Stivers Ford Lincoln in Waukee, IA is seeking an experienced Service Advisor to manage a busy service drive while maximizing earning potential.
This role offers a five-day work week with no Saturdays or Sundays, a competitive base salary plus performance bonuses, and comprehensive benefits.
Join a high-volume shop with a strong support team and a leadership group committed to your growth.
Qualifications
- Experience as an Automotive Service Advisor is required or preferred.
- Strong customer service and communication skills are essential.
- Motivated by performance and earning potential.
Responsibilities
- Welcome customers with professionalism and enthusiasm.
- Listen to concerns and document repair needs accurately.
- Perform vehicle walk-arounds and inspections.
- Prepare repair orders and maintenance recommendations.
- Coordinate repairs with technicians for timely completion.
- Provide updates throughout the repair process.
- Build lasting customer relationships through exceptional service.
- Suggest maintenance and repair services based on customer needs.
Skills
Job description
Stivers Ford Lincoln is Iowa's premier Ford & Lincoln dealership, and we're looking for an experienced, customer-focused Service Advisor to join our high-performing team.
Unlike many dealerships, we believe your personal time is just as important as your professional success. That's why our Service Advisors enjoy a five-day work week with no Saturdays or Sundays, while still having the opportunity to earn $70,000–$120,000+ annually.
If you're an experienced Service Advisor who wants a busy service drive, unlimited earning potential, and a dealership that invests in your success, we'd love to talk with you.
- Annual earnings of $70,000–$120,000+
- Competitive base salary
- Performance-based bonus plan
- Paid training and professional development
Success starts with opportunity—and we have plenty of it.
- 3,500+ Repair Orders every month
- 20 Retail Service Technicians
- Strong customer-pay business
- Consistent workflow and scheduling
- Established customer base with excellent retention
- State-of-the-art facility and equipment
Our advisors have the opportunity to succeed because they're supported by a busy shop, experienced technicians, and a management team committed to helping them grow.
- Monday-Friday schedule
- No Saturdays
- No Sundays
- Paid vacation and personal time
- 401(k)
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Flexible Spending Account (FSA)
- Employee discounts on parts and service
We're committed to developing our employees through ongoing training, leadership support, and opportunities for advancement. Whether your goal is becoming a Senior Advisor or moving into management, we'll help you get there.
As a Service Advisor, you'll be the trusted liaison between our customers and our technicians. You'll help customers understand their vehicle's needs while delivering an exceptional ownership experience built on communication, transparency, and trust.
Responsibilities include:
- Welcome customers with professionalism and enthusiasm
- Listen carefully to customer concerns and accurately document repair needs
- Perform vehicle walk-arounds and inspections
- Prepare repair orders and maintenance recommendations
- Coordinate repairs with technicians to ensure timely completion
- Provide consistent updates throughout the repair process
- Build lasting customer relationships through exceptional service
- Recommend maintenance and repair services based on customer needs
- Work closely with technicians, parts personnel, and service administration to keep repairs moving efficiently
- Assist with vehicle staging and customer transportation when needed
- Has previous Automotive Service Advisor experience
- Delivers exceptional customer service
- Is motivated by performance and earning potential
- Has excellent communication and relationship-building skills
- Thrives in a fast-paced, team-oriented environment
- Is organized, dependable, and self-motivated
- Possesses basic automotive repair knowledge
- Wants to build a long-term career with a respected dealership
Our Service Advisors don't have to chase business—it comes through our doors every day.
With more than 3,500 repair orders every month, a strong customer-pay mix, and 20 dedicated retail technicians, you'll have every opportunity to build lasting customer relationships while maximizing your income.
We believe in giving our employees the tools, support, and leadership they need to succeed. When our team wins, our customers win—and that's what has made Stivers Ford Lincoln one of Iowa's most respected automotive dealerships.
If you're currently working somewhere that limits your earning potential, lacks support, or requires you to give up your weekends, now is the perfect time to make a change.
$70,000–$120,000+ annually
- Base Salary
- Performance Bonuses
- Paid Training
- Career Development
If you're ready to join one of Iowa's busiest and most successful service departments, we'd like to hear from you.
Visit our employment page to learn more about joining the Stivers team:
https://stiversfordia.com/employment
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