Service Advisor

ServiceUp; United States; Remote; USD 55,000 - 60,000; Full time

Job summary

An innovative company is seeking a Remote Service Advisor to enhance the car repair experience. In this role, you will greet customers, manage repair orders, and ensure customer satisfaction while working in a collaborative environment. This position offers a chance to be part of a tech-driven platform that simplifies the repair process, making it a rewarding opportunity for those passionate about customer service and the automotive industry. Join a forward-thinking team dedicated to excellence and innovation in the car repair ecosystem.

Qualifications

• 2-3 years of experience in a service role preferred.
• Proven sales history in high volume car brands is preferred.

Responsibilities

• Greet customers and record their concerns accurately.
• Track open repair orders and update customers on status.
• Distribute work efficiently among technicians.

Skills

Customer Service

Sales Skills

Auto Repair Knowledge

Communication Skills

Mathematical Skills

Job description

We’re revolutionizing the entire car repair experience by saving businesses, consumers, and shops from an outdated repair ecosystem. Our tech-driven repair platform automates the entire repair process, resulting in saved time and costs while eliminating hassle.

We pride ourselves on delivering cutting-edge solutions that empower businesses to thrive in today's digital landscape. With a commitment to excellence and a passion for innovation, we are dedicated to driving success for our clients and fostering a collaborative and rewarding work environment.

ServiceUp is hiring a Remote Service Advisor

Specifically you will be performing the following duties:

Responsibilities

• Greet customers and carefully record the customer’s concerns to generate an accurate work order.
• Track the status of open repair orders during the day keeping both the customers and dispatch driver updated with service approvals, repair status and delays.
• Perform regular and scheduled contacts with previous customers and make appointments for maintenance items.
• Make sure all customers are notified when ordered parts arrive and when to schedule an appointment to have the work done.
• Close tickets, notify customers that their vehicles are ready and a driver will deliver their car.
• Explain repair order charges to customers and promptly notify the service manager and drivers of any customer service problems.
• Distribute work between technicians and drivers efficiently and per company procedures.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Strive to meet management’s metrics for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores.

Job Requirements:

• A minimum of 2-3 years’ experience in a service role is strongly preferred.
• Proven track record of CSI, sales history in high volume car brands is preferred.
• Amazon vans experience preferred, not required
• Excellent verbal and math skills.
• Auto Repair Experience
  
  

We believe that shared values are fundamental to a successful and fulfilling professional journey. Before applying, we encourage you to familiarize yourself with our company's values, mission, and culture. Understanding how your values align with ours will ensure a mutually rewarding and harmonious work experience.

Visit our websitehttps://serviceup.com/about-us to learn more about who we are and what we stand for.
Please take the time to read and understand them as they define who we are and what we look for in our candidates

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ServiceUp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status.

The pay range for this role is:

55,000 - 60,000 USD per year (United States)