Service Advisor

Stress-Free Auto Care; Roseville (CA); On-site; USD 71,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Employee discounts

Training and ongoing development

Advancement opportunities

Job summary

Stress Free Auto Care is seeking a Service Advisor to own the customer experience from appointment to vehicle delivery. You will understand customer needs, present service options, and convert opportunities into approved work, while managing relationships and ensuring clear communication.

The role emphasizes meeting sales and revenue goals through trust-building and value-based conversations, with opportunities for advancement as the shop grows.

Qualifications

• Proven track record of meeting or exceeding sales or performance goals.
• Experience in sales, retail, hospitality, automotive service or other high-volume customer-facing roles.
• Strong consultative selling, discovery, value-building, and closing skills.

Responsibilities

• Build trusted customer relationships by understanding needs, setting expectations, and delivering quality service.
• Meet or exceed individual sales and revenue goals by identifying opportunities and converting recommendations into approved work.
• Use discovery and consultative selling to uncover needs and communicate technician recommendations effectively.
• Manage the customer journey from appointment to vehicle delivery, including orders and updates.
• Coordinate with technicians and shop leadership to keep work moving efficiently and meet commitments.
• Handle multiple customers and active repair orders in a fast-paced environment with accuracy.

Skills

Sales experience

Customer service

Consultative selling

Communication

Organization

Problem-solving

Team player

KPI driven

Auto service knowledge

Tools

CRM/Shop management software

Job description

The Role

Our Service Advisors are dynamic sales and automotive professionals who own and create an exceptional customer experience from start to finish!As a Service Advisor, you'll work directly with customers to understand their automotive needs, recommend the right services and repairs, and confidently convert opportunities into sales. At the same time, you'll manage the customer relationship from appointment through vehicle delivery, making sure communication is clear, expectations are set, and every customer receives a consistently high-quality transparent experience.This is a performance-driven role with clear sales and revenue goals. We're looking for people who are motivated by results, enjoy working with customers, and want their individual performance to directly contribute to the growth of the business.Strong individual performance can open the door to significant career growth as Stress Free Auto Care continues to expand.

Service Advisor Assistant General Manager General Manager Senior General Manager District Manager

Advancement is based on demonstrated performance, leadership potential, and readiness for greater responsibility.

What You'll Do

• Build trusted customer relationships by understanding needs, setting clear expectations, and delivering a consistently high-quality service experience.


• Meet or exceed individual sales and revenue goals by identifying opportunities, building value, and confidently converting additional service and repair recommendations into approved work.


• Use strong discovery and consultative selling skills to uncover customer needs, communicate technician recommendations, overcome objections, and close sales.


• Manage the customer journey from appointment through vehicle delivery, including repair order creation, approvals, updates, and final handoff.


• Coordinate closely with technicians and shop leadership to keep work moving efficiently, communicate repair needs clearly, and deliver on customer commitments.


• Manage multiple customers and active repair orders simultaneously in a fast-paced, high-volume environment without sacrificing accuracy or follow-through.


• Use our customer and shop management technology to stay organized, maintain timely communication, and support a seamless customer experience.

What Success Looks Like

Success in this role means consistently producing strong sales results while creating a customer experience that drives trust, loyalty, and repeat business.

• Consistently meet or exceed monthly sales and revenue expectations.


• Turn technician recommendations into approved work through strong value-building, objection handling, and closing skills.


• Build a loyal customer base that returns to Stress Free Auto Care for future service and repair needs.


• Maintain strong customer communication and follow-through, even while managing a high volume of active repair orders.


• Demonstrate consistent, reliable performance—not just occasional strong sales days.


• Understand their individual performance metrics, identify gaps quickly, and adjust their approach to improve results.


• Earn the trust of customers, technicians, and shop leadership by following through on commitments and owning outcomes.


• Show continued growth in sales capability, automotive knowledge, and readiness for increased responsibility.

What You Bring

• A proven track record of meeting or exceeding individual sales, revenue, or performance goals.


• Experience in sales, retail, hospitality, automotive service, or another high-volume customer-facing environment.


• Strong consultative selling skills, including discovery, value building, objection handling, and closing.


• The ability to build trust quickly and create customer relationships that lead to repeat business.


• A competitive, self-motivated mindset—you don't wait for opportunities to come to you; you create momentum, follow through, and take ownership of your results.


• Comfort working against measurable KPIs and using your performance data to identify where you can improve.


• The ability to manage multiple customers and priorities at once without sacrificing urgency, accuracy, or follow-through.


• Strong communication, organization, and problem-solving skills.


• Coachability and a desire to continuously improve your sales performance, automotive knowledge, and overall impact on the business.


• A team-first mentality with the willingness to step outside a narrow job scope when needed to support the customer and help the shop succeed.


• Automotive experience is a plus, but demonstrated sales performance, customer relationship skills, and the drive to produce results matter most.

What We Offer

• Base: $71,000 - $75,000


• Bonus Potential: $12,000 - $18,000


• Projected On Target Earnings: $83,000 - $93,000


• Medical, dental, and vision insurance


• 401(k) with company match


• Paid time off and paid holidays


• Employee discounts


• Training and ongoing development


• Clear opportunities for advancement as the company grows