Service Advisor

Patterson Mission Viejo Kia; Tustin (CA); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid time off

Growth opportunities

Paid Training

Employee vehicle purchase plans

Flexible Work Schedule

Discounts on products and services

Job summary

Patterson Autos is seeking a Service Advisor to enhance customer experience in the service lane. This role is pivotal in managing customer interactions and ensuring effective service delivery.

Your professional appearance and outstanding communication skills will help maintain our commitment to customer satisfaction. The position offers base compensation of $16.90 plus commission based on sales performance, along with a variety of employee benefits.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willingness to submit to background check & drug screen.

Responsibilities

• Oversee flow of Drive Lane for prompt customer service.
• Take ownership of customer's experience.
• Provide concierge support for inquiries.
• Ensure technicians' time is sold to service customers.
• Distribute work between technicians efficiently.

Skills

Time management

Communication skills

Organizational skills

Customer service

Team management

Job description

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

At Patterson Autos, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Tustin Hyundai is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Saturday Lunches
• Discounts on products and services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen

The Service Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $16.90. The position also pays commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.