Service Advisor

Zimbrick, Inc; Town of Middleton (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401k match

Profit sharing

Flexible schedules

Training and mentorship

Job summary

Zimbrick, Inc. in Wisconsin is seeking a Service Advisor who can translate customer concerns into diagnostic recommendations and coordinate repairs with technicians and parts to ensure vehicles are fixed right the first time.

You will communicate clearly with customers about repair status and charges while providing outstanding service. You will stay current on technical bulletins, maintain a positive rapport with customers, and demonstrate the company’s Core Values every day.

Qualifications

• Solid work ethic.
• Positive and professional attitude.
• Ability to build rapport and trust with customers.
• Ability to demonstrate the company’s Core Values every day.

Responsibilities

• Listen to customer concerns and recommend appropriate diagnostic services or repairs.
• Coordinate services or repairs with technicians and parts department.
• Follow-up with customers on repair status and charges for repairs.
• Keep up-to-date knowledge of technical bulletins.

Skills

Customer service

Communication

Relationship building

Professional attitude

Job description

Are you looking for a job that combines your brilliant people skills with your enthusiasm for cars? Our customers’ lives and lifestyles are dependent on having safe, reliable transportation. They trust our service advisors to make recommendations that will keep their vehicles at peak performance and safe. You will be a key contributor of providing Outstanding Customer Service by ensuring vehicles are fixed right the first time.

What We Provide

Best of Madison Auto Dealer

United Way Community involvement

Paid in-house and manufacturer training and mentorship

State of the Art Multi-Point inspection tool

Flexible Schedules

Experienced Service and Parts staff

Full benefits package including 401k, match and profit sharing

What You Will Do

Listen to customer concerns and recommend appropriate diagnostic services or repairs

Coordinate services or repairs with technicians and parts department

Follow-up with customers on repair status and charges for repairs

Keep up-to-date knowledge of technical bulletins

What You Will Bring

Solid work ethic

Positive and professional attitude

Ability to build rapport and trust with customers

Ability to demonstrate the company’s Core Values every day

Requirements

A valid driver’s license and good driving record

Must be 18 years or older

Travel Required

No .

Experience

Required

Qualifed canidates must have prior service advisor or express advisor experience.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.