Service Advisor

National Indoor RV Centers | NIRVC; Surprise (AZ); On-site; USD 85,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401K with company profit sharing

Over 100 hours of PTO in the 1st year

4 paid Holidays and 40 hours of Float‑

Brand new facilities

Advancement opportunities

Job summary

National Indoor RV Centers (NIRVC) is seeking a customer-focused Service Advisor in Surprise, AZ. The role oversees the service department, ensuring customer satisfaction, coordinating with technicians, and detailing service estimates and approvals.

A base plus commission structure offers earning potential, with average annual earnings highlighted between $85,000 and $160,000. Ideal candidates bring service-advisor experience, strong communication skills, and familiarity with RV maintenance.

Qualifications

• Experience as a Service Advisor in a dealership or service department.
• Strong communication and interpersonal skills to engage customers.
• Ability to multitask and manage a fast-paced service environment.
• Knowledge of RV repair and maintenance processes is a plus.
• Proficiency with service software and MS Office.

Responsibilities

• Greet customers and provide a positive, professional experience.
• Listen to concerns, identify needs, and document service requests.
• Communicate service requests to technicians and track status.
• Prepare estimates, obtain approvals, and schedule service work.
• Keep customers informed about status and necessary repairs.
• Maintain records and ensure documentation is complete and accurate.
• Follow up to ensure customer satisfaction and address issues promptly.

Skills

Customer service

Communication

Multitasking

RV knowledge

Microsoft Office

Tools

Service software (CRM)

Microsoft Office

Job description

Description

National Indoor RV Centers (NIRVC) is seeking a highly skilled and customer-focused Service Advisor to join our team. The Service Advisor will be responsible for managing the service department and ensuring customer satisfaction with our services. The successful candidate will work closely with the service team to identify customer needs and provide solutions to any issues that arise.

National Indoor RV Centers (NIRVC) is seeking a highly skilled and customer-focused Service Advisor to join our team. The Service Advisor will be responsible for managing the service department and ensuring customer satisfaction with our services. The successful candidate will work closely with the service team to identify customer needs and provide solutions to any issues that arise.

NIRVC's RV Service Advisor role is a basepluscommission paid position. Average annual earnings are between $85,000 and $160,000.

Key Responsibilities

• Greet customers and provide them with a positive and professional experience
• Listen to customer concerns and identify their needs
• Document and accurately communicate service requests to the service technicians
• Ensure that all necessary parts and supplies are ordered and available for the service technicians
• Schedule service appointments, maintain an organized service schedule and manage the service department's workflow
• Inform customers about service recommendations, provide them with estimates of costs and obtain customer or warranty approval prior to work being performed
• Keep customers informed about the status of their RV throughout the service process and any additional repairs that may be required
• Maintain accurate records of customer interactions and service appointments and ensure that all necessary documentation is completed
• Follow up with customers after service appointments to ensure their satisfaction
• Provide excellent customer service, handle any customer concerns or complaints, and ensure that any issues are addressed promptly and professionally
• Maintain a clean and organized work environment

Qualifications

• Experience as a Service Advisor
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Excellent organizational and time-management skills
• Knowledge of RV repair and maintenance
• Computer skills, including proficiency with Microsoft Office and service software programs
• Valid driver's license

Working Conditions

• This job may require standing, walking, or sitting for extended periods of time.
• The work environment may be noisy and include exposure to fumes, dust, and other hazards associated with working in a service department.
• The position may require working weekends or holidays depending on customer demand

We offer a competitive salary and benefits package, as well as opportunities for career advancement.

• Medical, Dental, and Vision – Available 1st of the month following start date
• Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness)
• 401K with company profit sharing
• Over 100 hours of PTO in the 1st year
• 4 paid Holidays and 40 hours of Floating Holiday
• Industry leading pay
• Brand new facilities
• Advancement opportunities

We are an Equal Opportunity Employer (EOE). All applicants must be able to pass pre-employment testing including a background check, MVR, and drug screen, including THC all as company policy.