Service Advisor

McCandless Truck Center; Sparks (NV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Competitive Wages

Flexible Scheduling

Job summary

McCandless Truck Center is seeking a Service Advisor to oversee daily service reception, manage inquiries through invoicing, and support long-term customer relationships. The role emphasizes proactive engagement, shop efficiency, and high-quality service in a dealership setting.

Responsibilities include leading service sales, coordinating scheduling, and ensuring accurate communication with customers while maintaining safety standards and teamwork within the department.

Qualifications

• Understand operational processes to improve service performance.
• Maintain up-to-date product knowledge of International and IC Bus products.
• Uphold safety and health standards in the workplace.
• Use software and IT effectively for daily tasks.
• Communicate openly and respectfully with stakeholders.
• Deliver exceptional service and maintain client relationships.
• Take initiative and drive solutions.
• Plan and prioritize to meet goals.
• Identify and resolve issues; escalate when needed.
• Collaborate to support a cohesive team.

Responsibilities

• Proactively generate and prioritize leads by reviewing repair history and diagnostics.
• Drive service sales by assessing needs, recommending maintenance, and creating work orders.
• Maximize shop efficiency by planning work time and coordinating resources.
• Ensure a positive customer experience by welcoming customers and confirming appointments.
• Build long-term relationships by reviewing completed work and scheduling follow-ups.
• Foster a collaborative culture within the service department and pursue development.

Skills

Business acumen

Product knowledge

Safety standards

IT literacy

Customer communication

Customer relationship

Initiative

Problem solving

Planning and prioritization

Teamwork

Education

High school education or equivalent

Dealership experience recommended

Further education in a relevant field

Job description

Overview The Service Advisor works proactively to ensure the daily operation of the service reception, and that other service needs and expectations are met, from customer inquiry through the completion of the invoice and follow-up. This work contributes to an optimized utilization of the service shop and long profitable relations with the customer.

• Health Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Competitive Wages
• Flexible Scheduling

Department: Service

Reports To: Service Manager

Overview

The Service Advisor works proactively to ensure the daily operation of the service reception, and that other service needs and expectations are met, from customer inquiry through the completion of the invoice and follow-up. This work contributes to an optimized utilization of the service shop and long profitable relations with the customer.

Benefits

• Health Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Competitive Wages
• Flexible Scheduling

Key Responsibilities

• Proactively generate and prioritize leads by reviewing repair history, analyzing diagnostics, contacting customers to recommend services, scheduling visits, and documenting outreach.
• Drive service sales by assessing customer needs, recommending maintenance, troubleshooting, defining required work, creating work orders, and coordinating scheduling.
• Maximize shop efficiency by planning work time, coordinating resources, arranging vendor jobs, confirming appointments with customers, and actively participating in pulse and service management meetings.
• Ensure a positive customer experience by welcoming customers, verifying appointments, performing inspections, addressing requests, offering additional services, and maintaining communication on changes or issues.
• Build long-term customer relationships by clearly reviewing completed work, explaining deferred recommendations, suggesting future services, closing work orders, issuing invoices, booking follow-up appointments, returning the vehicle, and capturing customer feedback.
• Foster a positive and collaborative service department culture by embracing diversity, promoting teamwork and accountability, protecting confidentiality, pursuing ongoing professional development, and contributing to business goals through active project participation and knowledge sharing.

General Knowledge and Skills You Need

• Apply business acumen to understand operational processes and drive improved service performance and profitability.
• Maintain up-to-date product knowledge of International and IC Bus products and services to effectively support customer needs and business processes.
• Uphold safety and health standards by following policies and procedures to ensure a safe, compliant, and sustainable work environment for all employees.
• Utilize software and information technology effectively to perform daily tasks and support service operations.
• Communicate openly and respectfully with all stakeholders, fostering two-way dialogue, building consensus, and promoting clear, honest interactions.
• Deliver exceptional service by maintaining strong client relationships and consistently meeting the needs of internal and external customers.
• Take initiative and drive solutions by addressing issues proactively and seizing opportunities.
• Plan and prioritize effectively to achieve organizational goals through efficient resource allocation.
• Identify and resolve issues efficiently, escalating complex problems as needed.
• Collaborate proactively to support a cohesive work environment and achieve shared goals.

Desired Education & Experience

• High school education or equivalent
• Relevant work experiences in a dealership position recommended
• Further education in a relevant field

This is not necessarily a list of all the duties, responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties as circumstances dictate. We are an Equal Opportunity Employer.