Service Advisor

Webb Chevrolet, Inc.; Schererville (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid Time Off

Dental, Vision, Assurance, and LifeLoc

Job summary

Webb Chevrolet, Inc. in Schererville, IN seeks a Service Advisor (Full Time) who is customer-focused and skilled at assessing vehicle needs while coordinating technician workflow to deliver a seamless service experience.

The ideal candidate greets customers, documents symptoms accurately, and provides detailed parts and labor estimates. You will manage the service lane, ensure quality invoices, and support a positive customer journey daily.

Qualifications

• Customer-focused with ability to assess vehicle needs accurately.
• Coordinate technician workflow and ensure a seamless service experience.
• Greet customers promptly and document vehicle symptoms accurately.
• Provide accurate estimates for parts and labor based on service history.
• Submit to a background check and drug screen.

Responsibilities

• Uphold warranty guidelines and ensure courteous service for all customers.
• Oversee service lane to maintain prompt and efficient service.
• Gather full customer and vehicle information and document symptoms.
• Assess maintenance needs based on age, mileage, and history.
• Provide detailed estimates for parts and labor costs.
• Explain final invoices and warranty charges to customers.
• Set follow-up timelines and provide concierge support for inquiries.
• Allocate work among technicians to optimize daily productivity.
• Send digital multi-point inspections and print copies as needed.
• Collect payments for repairs and ensure a positive customer experience.

Skills

Organizational skills

Time management

Customer service mindset

Communication skills

Leadership abilities

Professional appearance

Clean driving record

Background check & drug screen

Job description

Service Advisor- Full Time

The ideal candidate is customer-focused with the ability to assess vehicle needs accurately, and the expertise to coordinate technician workflow while ensuring a seamless and positive service experience.

Benefits

• Average annual compensation of $60,000 - $80,000
• Health insurance- Company contributes a portion to cost
• Dental, Vision, Assurity, and LifeLock insurance options available
• Paid Life Insurance
• 401(k) with company matching
• Paid Time Off
• Family owned and operated
• Positive work environment

Responsibilities

• Uphold and understand manufacturer warranty guidelines, policies, and procedures
• Oversee the service lane to ensure prompt, courteous, and efficient service for all customers
• Greet customers promptly and courteously upon arrival
• Gather comprehensive customer and vehicle information, and accurately document vehicle symptoms as described by the customer
• Assess and recommend maintenance based on vehicle age, mileage, and service history
• Provide detailed and accurate estimates for parts and labor costs
• Ensure final invoices align with completed work and explain all warranty, services, and charges to customersEstablish clear follow-up timelines with customers
• Provide concierge support for all customer inquiries, in person and via phone, to ensure thorough and professional handling of all concerns
• Efficiently allocate work among technicians to optimize daily productivity
• Ensure technician time is consistently utilized
• Send digital multi-point inspections for customers to review, in addition to printing physical copies
• Collect payments from responsible parties for all repairs
• Facilitate a positive customer experience by completing additional tasks as needed

Qualifications

• Strong organizational and time management skills
• Friendly, customer-oriented demeanor with exceptional communication skills
• Proven leadership abilities with experience in managing and coordinating team activities
• Professional appearance, maintaining a well-groomed and polished image
• Must have a clean driving record and hold a valid driver’s license
• Must be willing and able to submit to a Background Check and Drug Screen