Parts Expert

Transwest, Inc.; Saint Michael (MN); Hybrid; USD 36,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life and Disability Insurance

401(k) with company match

HSA / FSA

Paid Time Off

Job summary

Transwest, Inc. is seeking a Parts Expert to join the team in Minnesota. The role focuses on driving parts sales, answering calls, following up on orders, and supporting customers with information and updates.

Strong emphasis on accuracy, data tracking, and maintaining quality standards. Ideal candidates will have a high school diploma, a valid driver's license, excellent communication, and the ability to multitask and handle shifting demands.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and MVR in good standing.
• Excellent written and verbal communication skills.
• Multitasking Skills
• Customer Service Skills
• Conflict Resolution Skills
• Detail Oriented, Quick Thinking
• Emotional Intelligence
• Computer Efficiency
• Ability to work any shift if needed.
• Ability to pass a general abilities assessment.
• Ability to pass a post-offer background check, physical and drug screen.

Responsibilities

• Drive parts sales.
• Answer incoming calls.
• Follow-up on orders.
• Respond to customer inquiries.
• Provide information and updates.
• Record departmental data and make suggestions for improvement.
• Document customer quality issues and make suggestions for improvement.
• Learn and educate others of relevant policies, procedures regarding purchases, returns, credit terms, etc.
• Maintain familiarity with all inventory products and merchandising programs and ordering systems.
• Provide troubleshooting support and service.
• Process orders in a timely and accurate manner.
• Set an example of professionalism and positivity.
• Maintain an orderly and safe working environment.
• Additional duties as assigned.

Skills

Customer service

Multitasking

Conflict resolution

Attention to detail

Quick thinking

Emotional intelligence

Computer literacy

Shift flexibility

Education

High school diploma

Valid driver's license

Job description

We're seeking a talented Parts Expert to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry.

Why join the Transwest Team?

Exceptional LeadershipBeautiful, Updated & Clean EnvironmentCompetitive PTO & Benefits PackagesCompany TrainingOpportunities for AdvancementQuick & Efficient Interview Process

We offer a full benefits package for eligible employees including:Medical, Dental, and Vision InsuranceLife (Voluntary and Employer Paid) and Disability Insurance401(K) with company match beginning with your first contribution.HSA and/or FSAPaid Time Off, Sick Time, and Company Paid HolidaysEmployee Car Discount Program

Essential Duties & Responsibilities:

• Drive parts sales.
• Answer incoming calls.
• Follow-up on orders.
• Respond to customer inquiries.
• Provide information and updates.
• Record departmental data and make suggestions for improvement.
• Document customer quality issues and make suggestions for improvement.
• Learn and educate others of relevant policies, procedures regarding purchases, returns, credit terms, etc.
• Maintain familiarity with all inventory products and merchandising programs and ordering systems.
• Provide troubleshooting support and service.
• Process orders in a timely and accurate manner.
• Set an example of professionalism and positivity.
• Maintain an orderly and safe working environment.

Additional duties as assigned.

Work Environment & Physical Abilities:

• Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination.
• This position may require standing, balancing, bending or stooping for prolonged periods of time.
• This position requires corrected vision and hearing within normal range.
• This position requires the ability to work under stressful conditions or irregular hours.

Required Education, Experience, Knowledge & Skills:

• High school diploma or equivalent.
• Valid driver's license and MVR in good standing.
• Excellent written and verbal communication skills.
• Multitasking Skills
• Customer Service Skills
• Conflict Resolution Skills
• Detail OrientedQuick Thinking
• Emotional Intelligence
• Computer Efficiency
• Ability to work any shift if needed.
• Ability to successfully complete a general abilities assessment.
• Ability to pass a post-offer background check, physical and drug screen.

Preferred Education, Experience, Knowledge & Skills:

• Previous experience in a similar role.
• Knowledge of diesel engines, gas engines, drive train and suspension.
• Heavy and medium duty truck industry experience.

Job Details:

• Type: Hourly
• Compensation Range: $26.00 to $34.00 an Hour
• Reports To: Parts Manager
• Shift: 1st Shift
• Closing Date: Open Until Filled#TW