Service Advisor

Kia Santa Maria

Santa Maria (CA)

On-site

USD 44,640 - 122,760

Full time

14 days+

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Job summary

Kia Santa Maria in Santa Maria, CA is seeking a motivated Service Advisor who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. You will be the primary contact for customers, ensuring they receive safe, reliable vehicles and an above‑and‑beyond experience.

Key duties include greeting guests, answering phones, prioritizing tasks, solving problems quickly, documenting interactions, and working toward sales goals with energy and integrity.

Qualifications

Strong sales and phone sales abilities.
Excellent customer service with a genuine desire to help.
Ability to thrive in a fast-paced, multitasking environment.
Exceptional phone skills with high energy and enthusiasm.
Effective problem-solving and prioritization skills.
Highly organized and detail-oriented.
Self-motivated with a track record as a high performer.
Ability to greet and tend to guests promptly and warmly.

Responsibilities

Greet guests promptly and with high energy and enthusiasm.
Answer phones professionally and energetically, handling phone sales and inquiries.
Provide outstanding customer service by anticipating needs and not waiting to be asked to assist.
Effectively prioritize and manage multiple tasks in a fast-paced environment.
Identify and solve customer problems quickly and efficiently.
Ensure customers receive safe and reliable vehicles upon service completion.
Maintain organized records and documentation related to customer interactions and service orders.
Work towards and exceed sales goals through effective communication and problem-solving skills.
Demonstrate self-motivation and a high-performance attitude consistently.

Skills

Sales skills

Phone sales

Customer service

Fast-paced

High energy

Problem solving

Organization

Guest greeting

Job description

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Kia Santa Maria Careers

Position: Service Advisor Location: Santa Maria, CA Job Id: 117 # of Openings: 3

Service Advisor

Location: Santa Maria, CA, 93456

Job Overview

We are seeking a highly motivated and energetic Service Advisor to join our team in Santa Maria, CA. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and is passionate about providing exceptional customer service. As a Service Advisor, you will be the primary point of contact for our customers, ensuring they receive a safe and reliable vehicle while delivering an above and beyond experience.

Key Responsibilities

Greet guests promptly and with high energy and enthusiasm.
Answer phones professionally and energetically, handling phone sales and inquiries.
Provide outstanding customer service by anticipating needs and not waiting to be asked to assist.
Effectively prioritize and manage multiple tasks in a fast-paced environment.
Identify and solve customer problems quickly and efficiently.
Ensure customers receive safe and reliable vehicles upon service completion.
Maintain organized records and documentation related to customer interactions and service orders.
Work towards and exceed sales goals through effective communication and problem-solving skills.
Demonstrate self-motivation and a high-performance attitude consistently.

Required Skills & Qualifications

Strong sales and phone sales skills.
Excellent customer service abilities with a genuine desire to help people.
Ability to thrive in a fast-paced, multitasking environment.
Exceptional phone skills with high energy and enthusiasm.
Effective problem-solving and prioritization skills.
Highly organized and detail-oriented.
Self-motivated with a proven track record as a high performer.
Ability to greet and tend to guests promptly and warmly.

Compensation

This position offers a commission pay plan, rewarding your dedication and success in sales and customer satisfaction.

Pay Range:$4,000 - $11,000 per month

OUR MISSION STATEMENT

"To consistently exceed the expectations of our customers & associates so that Kia of Santa Maria is recognized as the dealership and employer of choice on the central coast."

OUR CORE VALUES

ENERGY & ENTHUSIASM

We will create a positive environment that produces energy & enthusiasm throughout the dealership. The energy & enthusiasm will be obvious and contagious to everyone that enters the dealership (i.e., customers & associates).

ACCOUNTABILITY

We respect Accountability and understand that it makes all of us better. We commit to holding ourselves and each other accountable. This discipline applies to behavioral and performance expectations.

SERVANT MINDSET

We believe in the concept of being a servant in both our business and personal lives. We commit to applying a servant's mindset to our co-workers, those we manage and our customers.

INTEGRITY

We always do what is right, not what is easy, cheap, popular or convenient and we do so without excuse, regardless of the cost and regardless if anyone is watching. We have zero tolerance for lack of Integrity on our Team and will hold each other accountable without exception.

EARN & DESERVE

We believe that, in business and life, we are entitled to what we earn and deserve as opposed to feeling that others "owe" us. We understand what is expected of us and that we are evaluated based on the results we produce and how we produce them.

SENSE OF URGENCY

A Sense of Urgency means that we serve one another and customers quickly and find reasons to do things NOW, rather than to delay, debate or procrastinate.

TEAMWORK

The good of the Team comes before the personal comfort or agenda of any individual Team member. Our various departments and associates are all part of the same Team and we commit to working together through cooperation and synergy to promote a successful working environment that leverages all of our strengths.

Get In Touch

Visit us at: 2175 S. Bradley Road Santa Maria, CA 93455