Service Advisor

Capitol Honda; San Jose (CA); On-site; USD 60,000 - 140,000; Full time

Benefits offered by this job

Health care (medical, dental, vision)

401k with company match

Training and career growth

Job summary

Capitol Honda in San Jose, CA seeks an automotive Service Advisor to deliver extraordinary customer experiences and guide owners through service needs.

You will schedule service, prepare estimates, and clearly explain costs and timelines to customers, helping build lasting relationships and ensuring top-tier care. The role includes commission-based earning and opportunities for growth within a Fortune 500–backed organization.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendly, enthusiastic, reliable with a team-player attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic in a fast-paced, results-driven environment.

Responsibilities

• Assist customers as a Service Advisor and deliver an exceptional service experience.
• Schedule service appointments and coordinate with technicians.
• Explain maintenance requirements, estimates, and timelines to customers.
• Contribute to a positive, inclusive work environment and meet monthly goals.

Skills

Customer service

Teamwork

Communication

Work ethic

Job description

Capitol Honda, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences.

We strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Pay for this position is $60K-$140K annually plus commission.

What We Have To Offer

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

What We Are Looking For

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.

What You Can Bring To The Table

• Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs.
• Excellence: Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates.
• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
• Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals.

Apply With Us!

If you are ready for a rewarding career with competitive compensation and benefits and opportunities to excel and advance, consider joining the Penske Automotive Group organization.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.