Service Advisor

Penske Automotive; San Jose (CA); On-site; USD 60,000 - 140,000; Full time

Benefits offered by this job

Healthcare options (medical, dental, vision)

401k savings and retirement plan with company match

Training and career growth opportunities

Job summary

Penske Automotive in San Jose is seeking an Automotive Service Advisor to join Capitol Honda. This role requires a genuine interest in providing exceptional customer experiences and strong communication skills.

The Advisor will act as a liaison between customers and the service department, handling appointments and ensuring a world-class service experience. Pay ranges from $60K to $140K annually plus commission, along with comprehensive benefits.

Qualifications

• Genuine interest in providing exceptional customer service.
• Strong communication, interpersonal, and organizational skills.
• Ability to work in a fast-paced, results-driven environment.

Responsibilities

• Act as a liaison between customers and the service department.
• Schedule appointments and review service history.
• Provide accurate cost estimates and relay maintenance information to customers.

Skills

Customer experience focus

Communication skills

Team player attitude

Organizational skills

Job description

Capitol Honda, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a trusted Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, relaying important information about vehicle maintenance and repairs to customers, and providing accurate cost estimates.

Pay for this position is $60K-$140K annually plus commission.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs.
• Excellence: Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates.
• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
• Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals.

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Location Address: 745 W. Capitol Expressway Auto Mall