Service Advisor

Swickard Auto Group; San Francisco (CA); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Paid holidays

Employee vehicle purchase

Job summary

Land Rover San Francisco, part of Swickard Auto Group, seeks a Service Advisor who can translate guest needs into clear, confident communication through the service process. No automotive experience required; hospitality, sales, or guest-facing backgrounds encouraged. U.S.

workers earn a competitive OTE $50,000–$100,000+ with comprehensive benefits and a path to senior roles at a premier luxury brand. You will write up repairs, coordinate with technicians, present maintenance recommendations,

Qualifications

• Hospitality or guest-facing background required.
• Strong communication and relationship-building skills.
• Ability to translate repair information into clear explanations.
• Willingness to learn DMS and brand service processes.

Responsibilities

• Serve as the primary contact for guests from write-up to delivery.
• Translate repair information into clear, accurate explanations.
• Create precise estimates and realistic timelines.
• Coordinate with technicians and parts to keep work flowing.
• Identify additional service recommendations to protect guest safety.
• Deliver a white-glove pickup and delivery experience.
• Maintain accurate records in the DMS.

Skills

Hospitality background

Excellent communication

Guest-facing

Sales experience

Organized

Driver's license

Job description

Description

San Francisco, CA | Land Rover | Luxury European brand | Service Advisor | No automotive experience required | Hospitality and sales backgrounds welcome | Veterans encouraged to apply | $50,000 - $100,000+ OTE

IS THIS YOU?

• You're a natural communicator who builds trust quickly, follows through consistently, and takes genuine pride in how you take care of people
• You come from hospitality, sales, or a guest-facing role and you're ready to bring that experience to one of San Francisco's most iconic luxury brands
• You're looking for a role where your people skills translate directly into a rewarding career and real earning potential

Who We Are

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Land Rover San Francisco is one of the most iconic luxury automotive destinations in the country -- a high-volume, award-winning store in the heart of downtown San Francisco with a loyal, high-net-worth guest base. Our best Service Advisors don't always come from automotive. They come from anywhere great people are taught to communicate clearly, earn trust, and follow through without exception.

What You'll Do

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
• Translate complex repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Deliver a white-glove pickup and delivery experience consistent with the Land Rover brand standard
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Represent Land Rover San Francisco with the professionalism, expertise, and genuine hospitality the brand and its clientele expect

What We're Looking For

• Automotive service advisor experience preferred -- not required
• Proven success in hospitality, sales, retail, or a guest-facing role -- this is the foundation we hire for at Land Rover SF
• Polished, professional communicator -- Land Rover guests are discerning and expect an advisor who matches their standard
• Highly organized with strong attention to detail -- accurate estimates, realistic timelines, and disciplined follow-through are non-negotiable
• Self-motivated with a genuine drive to serve people well and grow your earnings
• Comfortable learning DMS platforms and Land Rover service processes -- we'll train you on the brand
• Valid driver's license with a clean driving record
• A hospitality mindset -- every guest interaction reflects the Land Rover standard, and you take that seriously

Our best advisors have come from luxury hospitality, high-end retail, financial services, and client-facing roles of all kinds. What they share is a track record of earning trust, delivering on their word, and doing it with genuine care for the people they serve.

What We Offer

• OTE of $50,000 - $100,000+ annually
• Paid Land Rover manufacturer and product training -- we'll build your brand knowledge from the ground up
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts
• A high-performance team culture at one of the most recognized Land Rover stores in the country

WHY LAND ROVER SAN FRANCISCO

• An iconic downtown San Francisco store with a loyal, high-net-worth guest base -- the kind of environment that shapes exceptional advisors and builds lasting careers
• Land Rover is a technically complex, passionately followed brand -- guests here are enthusiasts who reward advisors who take their vehicles and their time seriously
• We invest in developing advisors from outside automotive -- the training is structured, the support is real, and the earning potential follows your performance
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest
• Leadership that invests in your development and gives you the tools to represent one of the world's great adventure brands with confidence

Land Rover San Francisco is a store where a hospitality-first mindset and a professional standard translate directly into a high-earning, long-term career. The guest experience here is unlike most dealerships -- and the advisor who can deliver it consistently becomes an indispensable part of the team.