Service Advisor

Optimum RV; Pottstown (Montgomery County); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading RV dealership is seeking an organized and customer-focused RV Service Advisor to join their service team. The role involves greeting customers, creating work orders, and ensuring high levels of customer satisfaction through effective communication and service. Candidates should have experience in customer service and knowledge of RV systems.

Benefits

401K

Medical insurance

Dental insurance

Vision Insurance

Company-Paid Life insurance

Short- & Long-Term Disability

Vacation, Personal Time & Holiday pay

Qualifications

• Proven experience as a service advisor or in a similar customer service role.
• Strong knowledge of RV systems, maintenance, and repair procedures.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Greeting customers and determining their service needs.
• Creating detailed work orders for service technicians.
• Communicating with service technicians to ensure timely completion of work.

Skills

Customer service

Communication

Multi-tasking

Education

High school diploma or equivalent

Technical or business education

Tools

Service management software

Job description

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About Us:
Optimum RV is a premier RV dealership dedicated to providing high-quality recreational vehicles and exceptional service. We are seeking an organized and customer-focused RV Service Advisor to join our service team and provide outstanding support to our customers.

Pay: Base plus Commission up to $75,000

Responsibilities:

1. Greeting customers and determining their service needs through active listening and effective questioning
2. Creating detailed and accurate work orders for service technicians based on customer requests and vehicle diagnostics
3. Providing customers with estimates for repairs and maintenance, explaining the scope of work and associated costs
4. Communicating with service technicians to ensure timely completion of work and updating customers on the status of their vehicles
5. Coordinating with the parts department to ensure necessary parts are available for service jobs
6. Handling customer inquiries and resolving service-related issues in a professional and courteous manner
7. Maintaining accurate records of all service transactions, including work orders, invoices, and customer communications
8. Ensuring a high level of customer satisfaction by providing exceptional service and support
9. Staying up-to-date with RV product knowledge and service procedures through ongoing training and professional development
10. Adhering to all safety protocols and company policies
11. All other responsibilities as assigned

Requirements:

• Proven experience as a service advisor or in a similar customer service role, preferably in the automotive or RV industry
• Strong knowledge of RV systems, maintenance, and repair procedures (preferred)
• Excellent customer service and communication skills
• Ability to effectively manage multiple tasks and prioritize work in a fast-paced environment
• Proficiency in using service management software and computer systems
• High school diploma or equivalent; additional technical or business education is a plus
• Valid driver's license with a clean driving record
• Ability to work flexible hours, including weekends and holidays

Essential Characteristics:

• Hustle: We are self-motivated, driven and never satisfied
• Humble: We are trainable, coachable, and confident... not arrogant
• Reliable: We do what we say we're going to do, when we say we're going to do it... every time
• Loyalty: We are committed to the success of the company through ups and downs because this is our career
• Team Player: We are stronger as one. We help each other, regardless of department or position

Optimum RV LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV LLC is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.

Benefits:

• Competitive wages
• 401K
• Medical insurance
• Dental insurance
• Vision Insurance
• Company-Paid Life insurance
• Supplemental Life Insurance
• Short- & Long-Term Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• EAP
• Wellness Program including Gym Reimbursement
• Vacation, Personal Time & Holiday pay

Seniority level

• Associate

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting

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