Service Advisor

Sun Auto Tire and Service; Portland (OR); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation

Paid Holidays

Health Insurance

Life Insurance

401(k) with Company Match

Discounted Services

Advancement Opportunities

Job summary

Sun Auto Tire & Service in Portland, OR is seeking a Sales and Service Advisor to greet customers, document concerns, and promote services offered. You will provide accurate quotes, track service status, and communicate effectively with customers throughout the repair process.

The role emphasizes a professional appearance, strong customer service, and the ability to work in a process-driven environment with opportunities for advancement.

Qualifications

• Must be at least 18 years of age.
• Ability to work a minimum of five days, including Saturdays.
• Prior experience as a Service Advisor is helpful but not required.
• Professional appearance and proven ability to work in a process driven environment.

Responsibilities

• Greet customers in a professional manner in person and on the phone.
• Listen to and document customer concerns; reference service history to identify needs.
• Recommend services and clearly communicate additional recommendations from the technician.
• Provide accurate quotes with cost and time for approved services.
• Give customers updates on service status and explain warranties.
• Process cashing out and review the multi-point inspection with customers.
• Conduct post-repair follow-ups to ensure customer satisfaction.
• Track new returns, core returns and warranty parts for customers.

Job description

Overview

Affordable Tire & Brake Co. is a locally owned and operated shop that has been in business since 1995. We’re dedicated to providing our loyal clients with quality service that’s geared toward keeping their cars in good shape. We have 11 service bays to accommodate vehicles of different sizes. We’re an authorized Bridgestone and Firestone dealer.

The Sales and Service Advisor is responsible for selling and promoting all products and services offered by Evan's Tire and following the company’s store standards and expectations.

COMPENSATION: up to 85K PER YR (Hourly + Bonus) - depending on experience

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customers with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers.
• Other duties as assigned.

Employee Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Paid Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

Qualifications:

• Must be at least 18 years of age.
• Ability to work a minimum of five days, including Saturday’s.
• Prior experience as a Service Advisor is helpful but not required.
• Professional appearance and proven ability to work in a process driven environment.

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.