Service Advisor

Sun Auto Service; Portland (OR); On-site; USD 51,000 - 85,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Paid Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with Co

Discounted Services on Personal and IM

Opportunity for Advancement

Job summary

Affordable Tire & Brake Co. is a locally owned shop that has been serving customers since 1995. We operate 11 service bays and are an authorized Bridgestone and Firestone dealer.

The Sales and Service Advisor is responsible for greeting customers, documenting concerns, inspecting vehicles, quoting costs and times, promoting services and parts, and ensuring customer satisfaction while following store standards.

Qualifications

• Must be at least 18 years old.
• Ability to work five days, including Saturdays.
• Prior service advisor experience helpful but not required.

Responsibilities

• Greet customers in person and by phone in a professional manner.
• Listen to and document customer concerns; reference service history.
• Recommend services per knowledge; clearly communicate additional recommendations.
• Promote services, parts and accessories with product knowledge.
• Provide accurate quotes with cost and completion time; update customers daily.
• Follow cash-out procedures with completed inspections and warranty explanations.
• Conduct post-repair follow-ups to ensure customer satisfaction.

Skills

Customer service

Sales

Communication

Professionalism

Education

High school diploma

Job description

Overview

Affordable Tire & Brake Co. is a locally owned and operated shop that has been in business since 1995. We’re dedicated to providing our loyal clients with quality service that’s geared toward keeping their cars in good shape. We have 11 service bays to accommodate vehicles of different sizes. We’re an authorized Bridgestone and Firestone dealer.

The Sales and Service Advisor is responsible for selling and promoting all products and services offered by Evan's Tire and following the company’s store standards and expectations.

COMPENSATION: up to 85K PER YR (Hourly + Bonus) - depending on experience

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customers with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers.
• Other duties as assigned.

Employee Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Paid Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

Qualifications:

• Must be at least 18 years of age.
• Ability to work a minimum of five days, including Saturday’s.
• Prior experience as a Service Advisor is helpful but not required.
• Professional appearance and proven ability to work in a process driven environment.

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.