Service Advisor

Holt of California; Pleasant Grove (UT); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Job summary

Holt of California is looking for a service shop assistant to support the service team in Pleasant Grove. You will advise on work orders, communicate with customers daily, and help maintain quotes and job records.

The role requires problem-solving, strong organizational skills, and experience with service reporting. A California driver’s license and familiarity with CAT equipment are preferred.

Qualifications

• High school diploma or GED required; five years related experience or training preferred.
• Knowledge with CAT or earthmoving equipment is preferred.

Responsibilities

• Assist in the service shop and advise on work orders.
• Keep the Service Manager and Service Supervisors updated on progress.
• Communicate with customers daily about service work and quotes.
• Write up quotes and maintain jobs/work orders.
• Schedule and understand workflow for service tasks.

Skills

Customer service

Communication

Problem solving

Organizational skills

Attention to detail

Written reports

Education

High school diploma or GED

Tools

CAT/earthmoving equipment knowledge

Job description

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell, rent and service a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.

THIS POSITION IS LOCATED IN PLEASANT GROVE, CA.

POSITION SUMMARY

Responsible for assisting in the service shop and advising on work orders, while keeping the Service Manager and Service Supervisors updated.

QUALIFICATIONS REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

• Working with customer on service repairs and work order status
• Communicate with Service Manager and Service Supervisor
• Work with Service Supervisor on reviewing LDL.
• Communicate with customers on a daily basis
• Write up quotes and maintain jobs work orders.
• Ability to schedule and understand workflow.
• Other duties may be assigned.

QUALIFICATIONS

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accurate - Ability to perform work accurately and thoroughly.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED); and/or five years related experience and/or training; or equivalent combination of education and experience. Knowledge with CAT or earthmoving equipment is preferred.

SKILLS & ABILITIES

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write service reports.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtracts, multiply and divides in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have a valid California driver’s license class C or higher and a clear DMV driving record.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk and hear. The employee is frequently required to stand. The employee is occasionally required to sit; use hands and fingers, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee will regularly work near moving mechanical parts and occasionally work in outside weather conditions and exposed to wet and/or humid conditions.

COMPENSATION

Wage Range $75,000 to $90,000 Yearly

Wage depends on knowledge, skills and ability to perform the responsibilities of the job.

WHY WORK FOR HOLT?

• Excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), nine paid holidays, paid vacation, and paid sick time.
• Career advancement opportunities and ongoing professional development.

Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.