Service Advisor

Clark Knapp Honda; Pharr (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Clark Knapp Honda in Pharr, TX seeks a friendly service advisor to greet customers, listen to concerns, write up problems, and schedule service. You will maintain accurate repair orders, communicate progress to customers, and guide maintenance needs while ensuring quality service and satisfaction.

Responsibilities include scheduling, data collection, precise problem documentation, and clear explanations of estimates, with emphasis on customer care and professional presentation.

Qualifications

• Experience in customer service, ideally in an auto service setting.
• Professional communication, both oral and written.
• Ability to accurately record customer concerns and relays to technicians.

Responsibilities

• Greet customers in a professional, friendly manner.
• Schedule service appointments and collect vehicle data.
• Write up vehicle problems clearly on repair orders.
• Explain estimates and maintenance recommendations to customers.
• Ensure smooth delivery of finished vehicles and collect payment details.

Skills

Customer service

Walk-around inspection

Communication

Sales ability

Job description

SUMMARY

Sells and schedules needed service work in the service department.

ESSENTIAL DUTIES

include the following. Other duties may be assigned.

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time." Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up to date.
• Explains completed work and all charges to customers.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
• Supervises all cleaning and prepping of new and used vehicles.
• Maintains a professional appearance.
• Active reception, Active delivery, and Follow up processes must be followed. See attachment
• Keeps work area clean.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RESPONSIBILITIES TO INCLUDE:

• Happy, outgoing personality!
• Greet Customers in a professional manner
• Perform thorough walk-around inspection of vehicles
• Accurately record customer concerns, and relay this information to technicians accurately
• Help customer maintain their vehicle by outlining, and selling needed maintenance interval repairs
• Keep customers informed of vehicles progress while in shop
• Notify customers of changes in promise times
• Inform customers of future maintenance needs
• Perform active delivery of finished vehicles, with through explanation of work, and charges