Service Advisor

Charles Clark Auto; Pharr (TX); On-site; USD 40,000 - 56,000; Full time

Job summary

Charles Clark Auto is seeking a service advisor to schedule and manage service appointments in the service department. The role requires greeting customers, collecting vehicle information, and accurately documenting concerns on repair orders.

You will communicate with technicians, reference service history, and advise customers on maintenance, ensuring accurate written estimates and timely updates to promised times.

Qualifications

• Ability to perform essential duties satisfactorily.
• Strong communication and interpersonal skills.
• Comfortable working in a fast-paced automotive service environment.

Responsibilities

• Schedule service appointments and obtain customer and vehicle data prior to arrival where possible.
• Greet customers in a timely, friendly manner and obtain vehicle information.
• Write up customer concerns accurately on repair orders.
• Test drive with customer as needed or refer to a test technician.
• Refer to service history, inspect vehicle, and recommend needed service.
• Advise customers on maintenance per manufacturers' specifications and provide cost estimates.

Skills

Customer service

Communication

Greet customers

Detail-oriented

Job description

SUMMARY

Sells and schedules needed service work in the service department.

ESSENTIAL DUTIES

include the following. Other duties may be assigned.

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time." Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up to date.
• Explains completed work and all charges to customers.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
• Supervises all cleaning and prepping of new and used vehicles.
• Maintains a professional appearance.
• Active reception, Active delivery, and Follow up processes must be followed. See attachment
• Keeps work area clean.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RESPONSIBILITIES TO INCLUDE:

• Happy, outgoing personality!
• Greet Customers in a professional manner
• Perform thorough walk-around inspection of vehicles
• Accurately record customer concerns, and relay this information to technicians accurately
• Help customer maintain their vehicle by outlining, and selling needed maintenance interval repairs
• Keep customers informed of vehicles progress while in shop
• Notify customers of changes in promise times
• Inform customers of future maintenance needs
• Perform active delivery of finished vehicles, with through explanation of work, and charges