Service Advisor

Arrowhead Lexus; Peoria (AZ); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical and Dental Insurance

401k + Match

Career Growth Opportunities

Employee Discount

Job summary

Arrowhead Lexus in Peoria, AZ is seeking a Service Advisor to join our team. The successful candidate will meet with customers to assess vehicle service needs, provide excellent customer service, and oversee quality control.

The position offers base pay with commission/bonuses, full-time hours, and growth opportunities within a well-established dealership group. AZ drivers license required; pre-employment background check may apply.

Qualifications

• High school diploma or equivalent must be held.
• AZ driver's license with clean driving record preferred.
• Accredited training in service advisor skills and quality control preferred.
• Automotive service advisor experience required.
• Ability to relate with our established customer base.
• Ability to concentrate and accomplish tasks despite interruptions.
• Strong multitasking and time-management skills.
• Proficient use of computers and dealership software.

Responsibilities

• Meet with customers to determine repair and/or service needs.
• Increase customer satisfaction by building customer relationships.
• Maintain ethical standards, professional image, and customer service excellence.
• Monitor progress of each vehicle and update customers frequently.
• Increase profitability by maximizing sales and executing promotions.
• Oversee technicians' time management, parts ordering, and job completion times.
• Oversee and participate in quality control and SOP documentation.

Skills

Customer service

Multitasking

Computer literacy

Automotive service experience

Education

High school diploma or equivalent

Job description

Job Summary:

Arrowhead Lexus looking for a Service Advisor to join our team! The right candidate will have automotive service advisor experience. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

Compensation:

$80,000 - $120,000 (base, commission, and bonuses)

Hours:

full time 7am - 6pm Monday - Friday and every other Saturday 8am-3pm

Benefits:

• Medical and Dental Insurance


• 401k + Match


• Career Growth Opportunities


• Employee Discount

Responsibilities:

• Meet with customers and determine their needs for repair and/or service of their vehicle issues


• Increase customer satisfaction by building customer relations


• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations


• Monitor the progress of each vehicle throughout the day, and update customers frequently


• Increase profitability by maximizing sales & executing retail promotions


• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times


• Oversee and participate in quality control


• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications:

• High school diploma or equivalent


• Valid AZdriver’s license & good driving record


• Accredited training in service advisor skills, customer satisfaction, and quality control preferred


• Automotive service advisor experience


• Ability to relate with our established customer base


• Ability to concentrate and accomplish tasks despite interruptions


• Multitasking skills


• Proficient use of computers and knowledge of dealership software

About Us:

The Berge Automotive Group is a well-respected, family-owned auto dealership group in the metro Phoenix , East valley and surrounding markets. We have been selling and servicing vehicles for over five decades! We recognize that our team members are our greatest resource. The efforts of talented and skilled people have made and continue to make our success possible! Creating clients for life is the hallmark of our business mission.

We require a valid AZ driver's license, good driving and the ability to pass a pre-employment background check and drug screen (not including THC).

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.